Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Unterschleißheim
- Working Model
- Onsite
Job Summary
In this role, you will handle First Level Support, analyze technical issues, optimize IT processes, and perform change and release management while managing client hardware and mobile devices.
Job Technologies
Your role in the team
- As part of our team, you will be responsible for First Level Support and the continuous development of our client infrastructure.
- You work in a service-oriented manner, analyze technical challenges, and actively contribute to the optimization of our IT processes.
- Independent handling of support requests within the scope of first-level support, including ticket processing, problem analysis, and troubleshooting.
- Analysis, identification, and implementation of measures for the continuous improvement of internal IT processes and service quality.
- Execution of change and release processes in the client environment, taking into account defined ITIL processes.
- Support and management of client hardware, mobile devices, and peripherals within the scope of lifecycle management.
- Error analysis and troubleshooting as well as sustainable fault elimination in the context of incident and problem management.
- System monitoring, performance optimization, and preventive measures to ensure stable IT operations.
- Participation in IT projects for the further development and standardization of the client system landscape.
- Support in implementing regulatory requirements, e.g., in the areas of data protection, compliance, or IT security.
- Creation and maintenance of documentation, user manuals, and knowledge base articles to support end users and ensure internal knowledge sharing.
- Training and support for users with technical questions as well as in the use of new systems and applications.
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Our expectations of you
Education
- You have successfully completed training as an IT specialist in system integration or a comparable qualification with relevant professional experience.
Qualifications
- You possess in-depth knowledge of network technology, particularly in the areas of DHCP, DNS, Active Directory (AD), and Group Policy Objects (GPO), as well as experience working with Microsoft 365 and Azure Cloud environment.
- Basic knowledge of automating Microsoft PowerShell is also advantageous.
- In addition to a meticulous, reliable, service-oriented, and independent work style, you are particularly characterized by strong communication skills, team spirit, and a quick grasp of concepts.
- Good German and English skills complete your profile.
Experience
- Furthermore, you have several years of experience in first-level support as well as in direct user contact.
- Very good knowledge and experience in the administration of Windows clients (Windows 10/11) are assumed.
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Benefits
More net
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Baader Bank AG
Baader Bank is one of the leading partners for securities and banking services in Europe. On a high-performance platform, trading and banking come together under one roof in a unique setup, offering the best access to the capital market - secure, automated and scalable. Baader Bank is the perfect choice for investors seeking the best access to the capital market.
Description
- Founding year
- 1983
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Windows Client Engineer
- Location
- Unterschleißheim
- Working Model
- Onsite
- Diversity
- Open for all genders
