Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Hybrid, Onsite
Your role in the team
- Receiving, qualifying and processing customer inquiries until completion using ticket systems
- Initiation and support of necessary measures in incident and problem management in collaboration with internal and external contacts
- Proactive, confident communication with customers and internal and external stakeholders
- Ensuring compliance with service level agreements (SLAs) with customers and partners
- Creation and updating of documentation and best practices as well as participation in the further development of service management processes
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Our expectations of you
Education
- Completed IT technical training, such as IT specialist for system integration, system electronics engineer or IT system clerk
Qualifications
- Broad IT knowledge in the areas of IT security, hardware, software, networking as well as client/server environments and operating systems
- Willingness to work early and late shifts
- Openness to new topics, projects and procedures as well as a structured and independent way of working
Experience
- Professional experience in IT support and IT service desk/help desk desirable
- Experience in service management according to ITIL
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Benefits
More net
Job Locations
Location Bonn
Nordrhein-Westfalen
Germany
This is your employer
Bundesdruckerei GmbH
Bundesdruckerei is one of the world's leading high-security technology companies and offers customized solutions for secure identities and data security for citizens, public authorities and companies.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Expert Servicedesk
- Location
- Bonn
- Working Model
- Hybrid, Onsite
