Job
In this role, you will install POS and network hardware on-site, check cabling and system functionality, and assist with technical issues while collaborating closely with customers and IT service providers.
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Your role in the team
- You install POS and network hardware directly on-site at the customer's location.
- You check the wiring, connect the components, and verify the network connection.
- You preliminarily check the technical requirements and clarify what is necessary for the installation at the customer's site.
- You check the technical functionality of the cash register system and all components.
- You analyze technical disruptions and find suitable solutions - independently or collaboratively within a team.
- You implement the systems with our clients and train them in the technology.
- You assist with disruptions, replace defective hardware, and get the technology up and running again.
- You coordinate with clients, their IT service providers, and our internal teams.
- You document your work and ensure that all relevant information ends up where it is needed.
Our expectations of you
Qualifications
- Willingness to undertake regular field service assignments at the customer's site and corresponding travel activities, as well as a valid driver's license class B
- Basic understanding of wiring and common network components
- Technical and manual skills and enjoyment in building, connecting, and making things work themselves
- A meticulous, independent, and structured way of working
- Enjoyment in direct contact with our customers
- German language skills (C1) and English language skills (at least B2)
- Whether you come from IT, electronics, or craftsmanship is irrelevant to us. What matters is that you understand technology, enjoy working practically, and are not afraid to pick up tools yourself and climb a ladder to install an access point on the ceiling.
Experience
- Experience in technical field service
What we offer
- With us, you see immediately what your work achieves: you don't build technical solutions somewhere in the background, but ensure that our customers can operate their gastronomy reliably.
Benefits
Work-Life-Integration
Job locations
About your employer
As a full-service expert for gastronomy with more than 10 years of experience, we offer an intelligent complete solution that organizes all areas of gastronomy: from POS and table reservation to marketing, inventory management or calculation to guest ordering system and much more.
- 2008
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 4.3
- Engineering
- 3.2
- Working conditions
- 4.1
- Career growth
- 3.6
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