Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Witten
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for first and second-level support of our software, handle user inquiries, install software at customer sites, and analyze errors while providing remote user assistance.
Job Technologies
Your role in the team
- First- and Second-Level Support for our BMS software
- Recording, administration, and processing of problem reports, hardware requests, and user inquiries.
- Support users with application issues including remote assistance.
- Development and maintenance of internal and external IT documentation
- Error analysis
- Installations and configurations of our software at the customer's site (remote)
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Our expectations of you
Education
- Completed training in an IT-related field or a comparable qualification or experience in IT support.
Qualifications
- Knowledge of the current Microsoft environment (Server/Client operating systems) as well as Office applications
- Team-oriented and autonomous working style
- Very good written and spoken German skills, including oral expression.
Experience
- Initial experience in IT support, working in helpdesk and ticketing systems.
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What we offer
- A secure job in a rapidly expanding company.
- Responsible, varied tasks in a small, dedicated team with flat hierarchies.
- High technical standards.
- An activity in an industry that will undergo significant digital transformation in the coming years.
- A good salary.
- Opportunities for further training and professional development.
- Proportional home office / remote work - More time for family.
- a permanent employment contract.
- High employee satisfaction with a feel-good factor.
- The opportunity to really make a difference.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Insert Information Technologies GmbH
Insert Information Technologies GmbH is one of the leading software providers for the waste management and disposal industry, offering integrated ERP systems such as the Business Management System (BMS). Through extensive consulting and a sophisticated software architecture, the company supports municipalities and commercial waste disposal companies in implementing future-proof projects in operational and logistical areas.
Description
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
IT support staff
- Location
- Witten
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
