Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Permanent employment
Job Summary
In this role, you are the first point of contact for all MS product inquiries and issues. You analyze errors, provide remote support, and document customer requests in the ticketing system while delivering effective solutions.
Job Technologies
Your role in the team
- First point of contact and problem solver for the entire MS product range, printers, telephones, as well as for questions regarding interfaces to third-party systems and customer infrastructure.
- Support of our clients and answering application-specific questions via phone and email.
- Remote maintenance via remote access in case of system failures, including problem analysis and implementation of solutions.
- Analysis of error / problem cases and appropriate solution or escalation to second-level support.
- Documentation of customer inquiries in the ticket system.
- Creation of bugs for further processing by the development team as well as procurement of database backups.
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Our expectations of you
Qualifications
- Since much is clarified directly with the customer, very good German and English skills are an important requirement for the profession.
- The activities take place in our office in Wandsbek or on-site at the customer's location. Therefore, a driver's license and a personal vehicle are important prerequisites for this position.
- A high level of self-responsibility, combined with excellent communication skills, completes your profile.
- Candidate requirements: Basic knowledge of ISDN network protocols, data management, SMTP/sendmail network protocols, SSL/TLS network protocols, MS-SQL Server, project management, IP network protocols, MySQL database, SQL database language, network monitoring, quality management, Windows Phone.
- Advanced knowledge: WLAN (Wireless Local Area Network), Cloud Computing, System Support, System Administration, System Management, Network Administration, Management, Organization, System Integration, Computer Science
- Expertise: Windows 11 Operating System
Experience
- For this position, you must have professional experience in the specified field of activity.
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What we offer
- Comprehensive onboarding by experienced professionals
- Flexible working hours, home office days,
- Part-time work available at any time and flexible
- Company pension scheme
- Team spirit and great working atmosphere
- Easily accessible in Hamburg's East
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
HAGEN+TRIEBSCH GmbH
HAGEN+TRIEBSCH GmbH, an IT service provider based in Hamburg, specializes in in-house software services. The owner-managed company offers comprehensive support in project management, software development, as well as support and operations management. With a deliberately small and stable team of 12 people, the company focuses on the individual needs of its clients.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
