Job
- Level
- Experienced
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be the main contact for our clients in 1st and 2nd level support, analyze and resolve IT issues, administer Windows servers and Microsoft 365, and work on exciting customer projects such as migrations and rollouts.
Job Technologies
Your role in the team
- In IT Service at 1st and 2nd Level, you are the voice our customers hear when it comes to IT – and in most cases, also the voice that solves the problem.
- With our smaller clients (up to 100 workstations), you will manage the entire environment, from desktop to server and into the cloud.
- At comito, you don't just work for one company, but for many medium-sized clients in and around Cologne.
- Acceptance and processing of customer inquiries via telephone, email, and ticket system.
- Analysis and resolution of issues in 1st and 2nd Level Support.
- Administration of Windows Servers and Microsoft 365 - for smaller clients, you will manage the environment largely independently.
- Cloud and security topics in daily operations: Entra ID, backup, endpoint protection.
- Participation in client projects such as relocations, rollouts, and migrations.
- Setup and maintenance of clients and end devices.
- Documentation of your problem-solving approaches so that the next case can be handled more quickly.
- Handing over complex cases to our colleagues in 3rd Level.
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Our expectations of you
Education
- Training in the IT field or comparable practical experience in IT service.
Qualifications
- Proficient handling of Windows clients and Microsoft 365.
- Knowledge of networking topics such as DNS, DHCP, and VPN.
- Enjoyment in customer contact and a knack for explaining technology understandably.
- Organizational talent and the calmness to keep track even with multiple open tickets.
Experience
- First experience with Windows Servers - or a clear willingness to acquire the necessary knowledge with us.
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What we offer
- Two days of home office per week - guaranteed, not 'by arrangement'.
- Free training courses - also as a pathway to 3rd Level if you want to go there.
- Performance bonus in addition to the fixed salary.
- Owner-managed, debt-free, and growing.
- Job ticket or company parking space, depending on how you come.
- Application without cover letter, response within a few days.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
comito solutions GmbH
Als Full Service IT Dienstleister bieten wir bereits seit 2002 passgenaue IT-Lösungen für Ihr Unternehmen. Egal ob Expertenwissen, Support oder IT Outsourcing, für fast jede Fragestellung haben wir eine gute Antwort parat. Sie haben ein Problem – wir erarbeiten die Lösung dazu.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Engineer - 1st & 2nd Level
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
