IT service technician with pre-sales knowledge

Aschert & Bohrmann GmbH

Job

In this role, you will install, configure, and maintain IT systems and networks on-site and remotely, advise clients during the pre-sales phase, and create technical concepts and proposals.

Job summary

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Job technologies

Your role in the team

  • Installation, configuration, and maintenance of IT systems, networks, and end devices at customer sites as well as remotely.
  • First point of contact for users regarding technical issues and questions in IT operations.
  • Consulting clients during the pre-sales phase - supporting the selection of suitable IT solutions and products.
  • Creation of technical concepts, proposals, and presentations in collaboration with the sales department.
  • Support with IT rollouts, system migrations, and projects in the infrastructure sector.
  • Conducting system tests, documenting work steps, and creating training materials.
  • Close collaboration with internal departments and external partners.

Our expectations of you

Education

  • Completed training in the IT field (e.g., IT specialist (m/f/d) System Integration) or a comparable qualification.

Qualifications

  • Very good knowledge of German, at least good English.
  • Knowledge of networks, server environments, and common operating systems (Windows/Linux).
  • Proficient in MS Office and IT support tools, knowledge of cloud solutions (e.g., Microsoft 365/Azure) is desirable.
  • Strong customer and service orientation as well as excellent communication skills.
  • Enjoyment in combining technology with direct customer contact.

Experience

  • First to several years of experience in IT support, ideally combined with pre-sales responsibilities.

Benefits

Job locations

Map of the job locations
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  • Location Bonn
    Nordrhein-Westfalen, Germany

More about the recruiting agency

Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.

Company type
Recruiting Agency
Work model
Onsite, Hybrid, Full Remote
Industry
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IT service technician with pre-sales knowledge

Aschert & Bohrmann GmbH