Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Salzwedel
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the main contact for customer queries regarding our software, develop solutions, document customer interactions, and create helpful FAQs and online tutorials.
Job Technologies
Your role in the team
- As an employee (m/f/d) in Software Support, you are the point of contact for technical application questions and handle customer support via phone and written communication regarding inquiries about our software solutions.
- You independently develop solution proposals for the use of our software systems, utilize the existing knowledge database, and work closely with colleagues from sales, software development, and product management.
- You document customer contacts and error reports.
- You create FAQs and online tutorials for recurring customer inquiries as needed.
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Our expectations of you
Education
- You have successfully completed an IT apprenticeship or possess comparable practical experience.
Qualifications
- You demonstrate proficiency in handling Microsoft products (Microsoft Windows 10, 11 / Server 2016 / 2019 / 2022, Office 2016-2021, as well as Office 365).
- Knowledge in setting up DocuWare is desirable.
- You are characterized by your service-oriented mindset and enjoy direct contact with our customers.
- You are willing to participate in training sessions and seminars at our other locations in Germany as well.
- You also continuously develop your professional skills.
- German - at least C1 level in speaking and writing.
Experience
- Experience in setting up Microsoft SQL Servers would be desirable.
- You feel comfortable in telephone customer contact, ideally with some practical experience in software support.
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What we offer
- You will receive a permanent employment contract with an international company as well as a company pension scheme with personalized advice.
- 30 days of vacation, flexible working hours, and the opportunity to work remotely on designated days — this job fits your life.
- You can work flexibly abroad for up to 20 days within twelve months.
- We support you with structured onboarding, learning on the job, international career opportunities, and internal as well as external training.
- Our corporate benefits program offers you everything from JobRad to life and pension counseling.
- Additionally, you will receive an extra day off, the Volunteer Day, to support social projects.
- With our program "Wolters Kluwer hilft," we as a company also support social projects.
- You work with high-performance IT equipment, at modern workstations with a shared desk system, free beverages, and in well-connected office buildings.
- At our employee events and through our employee referral program, you experience genuine camaraderie. Short decision-making processes, flat hierarchies, and room for your ideas are standard for us.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Food & Drink
Job Locations
This is your employer
Wolters Kluwer Software und Service GmbH
As a leading provider of information, software and services, Wolters Kluwer helps experts work better and solve complex problems in a constantly changing world. We are committed to the success of people and businesses we serve in over 180 countries every day.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Staff - Systems
- Location
- Salzwedel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
