Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin, Munich
- Working Model
- Onsite
Job Summary
In this role, you will oversee successful onboarding for clients using the loyalty platform by analyzing requirements, developing technical solutions, and establishing best practices for implementation.
Your role in the team
- As an onboarding manager, you are the central point of contact for our clients during the implementation of our loyalty platform.
- You support clients from contract signing to successful go-live and ensure that requirements lead to successful, scalable, and production-ready solutions.
- It's about much more than traditional project management: you understand business processes, analyze technical contexts, and develop a deep understanding of our platform.
- You actively guide clients towards best practices, translate requirements into actionable solutions, and lay the foundation for long-term customer success.
- At the same time, you actively shape our onboarding process: you recognize recurring patterns, improve processes, establish standards, and utilize automation to make projects more efficient, clearer, and scalable.
- You take responsibility for the success of the project and work closely with Customer Success, Product Management, Engineering, Sales, and external stakeholders.
- Responsible for client onboarding
- Independent planning, management, and successful implementation of customer onboarding projects in the SaaS environment - from kickoff to go-live.
- Guiding the client through all project phases: scheduling, conceptual design, technical clarification, implementation, testing, enablement, and deployment.
- Creation and maintenance of project plans, milestones, status reports, risk analyses, and decision-making bases.
- Proactive monitoring of project progress, quality, budget, and dependencies.
- Understand requirements and translate them into platform solutions
- Analysis of customer processes and translation of technical requirements into scalable platform solutions.
- Consulting for specialist and IT departments in the areas of Loyalty, CRM, Marketing Automation, E-Commerce, POS, ERP, and Data Integration.
- Structuring requirements, open issues, risks, and decisions for clients and internal teams.
- Support in clarifying technical integrations, data flows, and system architectures.
- Actively lead clients
- Active guidance of the customer towards product-compliant best practices.
- Constructively questioning, redirecting, or rejecting requirements that do not align with the product strategy or standard platform.
- Confident communication with various stakeholders - from specialist departments to technical teams and management.
- Ensuring that customer decisions are transparent, documented, and implementable.
- Collaborate cross-functionally
- Close collaboration with Product Management, Engineering, Data, Sales, and Customer Success.
- Incorporating customer feedback, project insights, and best practices into the further development of our platform and processes.
- Ensuring smooth handovers from the sales process to implementation and from go-live into ongoing operations.
- Active and independent development of your product knowledge and continuous onboarding of new features, platform logics, and integration patterns.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Understanding of system landscapes around CRM, Marketing Automation, E-Commerce, POS, ERP, DWH, BI, or data integration.
- Ability to analyze technical requirements and translate them into technical or product-related solutions.
- Business understanding
- You not only understand project management but also software, business models, loyalty processes, and economic contexts.
- Excellent communication
- You are able to explain complex technical topics in an understandable manner - both to non-technical departments and technical experts.
- Ownership
- You take responsibility, think entrepreneurially, and actively and independently drive topics forward.
- Customer Orientation
- You impress customers through expertise, professionalism, and a genuine desire to solve problems.
- Collaboration
- You enjoy working cross-functionally and see yourself as a bridge between Sales, Onboarding, Product, and Customer Success.
- Orientation in open situations
- You also find a clear way forward independently in open situations.
Experience
- 3+ years of experience in project management, onboarding, or in the implementation of SaaS, software, or platform solutions.
- Experience in collaborating with specialist and IT departments in B2B or enterprise environments.
This text has been machine translated. Show original
What we offer
- Create real impact
- We believe that great results happen when people take responsibility.
- At Convercus, you have the freedom to actively shape your area, make decisions, and have a visible impact on the company's success.
- Shape growth
- You will become part of a scale-up that is in an exciting growth phase.
- Your ideas, experiences, and initiatives make a real difference.
- Collaboration at eye level
- We work closely across team boundaries.
- Sales, Customer Success, and Product work together to achieve the best possible results for our customers.
- Modern Technology
- You work with modern SaaS and AI tools and sell a solution that generates a directly measurable business impact for leading companies.
This text has been machine translated. Show original
Topics You Will Work On
Job Locations
About Your Employer
Convercus Mission
Convercus offers a modular software solution for loyalty and couponing programs that benefits both brands and retailers. The platform assists companies in enhancing customer loyalty and activation while implementing personalized coupon campaigns across various channels. The emphasis is on measurable results, API-first integration, and scalable enterprise applications.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
Onboarding Manager SaaS
- Location
- Berlin, Munich
- Working Model
- Onsite
- Diversity
- Open for all genders
