Job
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Job technologies
Your role in the team
- You manage incidents and service requests independently (2nd / 3rd level), analyze errors, eliminate faults and ensure secure operation together with our hosting partner or our self-managed environment.
- You support the internal project teams with the implementation through technical support and project engineering.
- You are actively committed to the continuous improvement of all our services, tools, environments and processes.
- You are independently responsible for the coordination, planning and implementation of installations, updates, data backups, data transfers, troubleshooting, analyzes and improvements in in-house customer environments.
Our expectations of you
Education
- You have successfully completed IT-technical vocational training (e.g. IT specialist, IT system electronics technician, etc.), a corresponding technical degree (e.g. computer science) or comparable well-founded qualifications.
Qualifications
- You have good knowledge of general IT infrastructure, architecture, security, network, storage, servers, monitoring, backup and virtualization and can express yourself precisely in a complex environment.
- You are confident in dealing with Linux and shell scripting as well as with database systems and application servers. You enjoy automation, standardization and scaling. Quality assurance and documentation are important to you.
- Long-term commitment and willingness to grow, learn and contribute to the success and future of the team and the company.
- Ability to work in a team, impeccable reputation and good written and spoken English skills round off your profile.
Experience
- You see yourself as a service provider for customers and have a strong sense of service management and have experience in dealing with ticket systems, incident management and the operation of software solutions.
Benefits
Work-Life-Integration
Job locations
About your employer
Die zetcom Gruppe entwickelt international führende Softwarelösungen und Services für Museen, Sammlungen und Firmenarchive sowie Lösungen für Organisationsmanagement (Stiftungen und Verbände) und Umweltdatenmanagement (Verwaltung und Firmen).
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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