Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Erfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT incidents in 1st and 2nd level support, assist users with Windows 10/11 and Microsoft 365, and take on system administration and documentation of solutions and processes.
Job Technologies
Your role in the team
- Processing and prioritization of IT incidents in 1st and 2nd level support.
- Support for our customers with Windows 10/11, Microsoft 365, and standard software.
- Setup, maintenance, and troubleshooting of Windows clients and peripherals.
- Administration of Windows Server, Active Directory (User & Rights Management).
- Documentation of solutions, issues, and system environments.
- Support with rollouts, updates, and smaller IT projects.
- After successful onboarding: assumption of technical responsibility and gradual coordination of the support team.
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Our expectations of you
Qualifications
- Very good knowledge of Windows 10/11, Windows Server, Active Directory, and Microsoft 365.
- Secure use of ticketing systems and remote support tools.
- High service orientation, strong communication skills, and enjoyment in working with users.
- Structured, independent working style.
- Interest in later taking on a leadership or coordination role.
- Excellent spoken and written German skills.
Experience
- Several years of experience in IT support / Helpdesk.
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What we offer
- Attractive compensation package & 30 days of annual leave.
- Flexible working hours and home office options.
- Company car available upon agreement.
- Friendly team with short decision-making processes.
- Diverse training and development opportunities.
- Perspective on further development towards team coordination / team lead.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Secosys It
Die Firma SECOSYS-IT GmbH ist ein IT-Systemhaus aus Erfurt, Thüringen. Das Kerngeschäft ist die Betreuung der gesamten IT- und Telekommunikationsinfrastruktur mit Schwerpunkt Client-Server Vernetzung und IT-Sicherheit.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior IT Support Specialist - IT Administrator
- Location
- Erfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
