Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 45.000 to 50.000€ gross/year
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will provide user support in 1st & 2nd level, handle IT requests, manage user accounts, and actively assist in IT projects like hardware and software rollouts.
Job Technologies
Your role in the team
- You are responsible for comprehensive user support in 1st & 2nd level support – this includes receiving, processing, and resolving IT issues via hotline and ticket system.
- You provide on-site support directly at the customer's workplace as well as remote support for colleagues working remotely.
- You are responsible for user and client management, maintaining user management systems (e.g., Active Directory), handling software distribution, and troubleshooting workstation hardware.
- You actively support our team in a variety of IT projects, such as hardware or software rollouts.
- The procurement of hardware, the maintenance of technical documentation, the creation of customized manuals, as well as the setup and support of conference technology complete your versatile range of responsibilities.
- You provide cross-location support and assist our users at various company sites.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- You have a solid experience with user management (e.g., Active Directory), software distribution, and troubleshooting workstation hardware.
- A strong customer and service orientation is absolutely essential for you.
- You impress with strong communication skills as well as an open and friendly demeanor.
- Your working style is characterized by being well-organized and consistently reliable and committed.
- You communicate confidently in German (C1 level) and have good knowledge of English.
Experience
- Additional experience in hardware procurement, creating technical documentation and manuals, as well as handling conference technology, is desirable.
- Ideally, you also have good knowledge and experience in working with Google Workspace.
This text has been machine translated. Show original
What we offer
- Modern work: With flexible working hours and modern technical equipment.
- Culture: The creative, inspiring atmosphere of five publishing houses, combined with the professionalism and security of a holding structure.
- Development: Plenty of room for personal and professional growth in an exciting transformation environment.
- The annual target salary for this position ranges between €45,000 and €50,000 full-time, depending on your professional experience and qualifications.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Holtzbrinck Buchverlage GmbH
Holtzbrinck Buchverlage GmbH, based in Hamburg, is part of the Holtzbrinck Group and coordinates central tasks for various publishers. It provides support in strategic and operational matters for publishers such as S. Fischer and Rowohlt, but does not publish any books or audiobooks itself. Founded in 2017, the company has established itself as a key player in the publishing services industry.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Media, Publishing
IT Support Staff 1st & 2nd Level
- Salary
- 45.000 to 50.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.29.643 to 32.337 € net/year · Tax class I
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
