Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gosheim
- Working Model
- Onsite
Job Summary
In this role, you handle IT requests in the service desk at First and Second Level, assist users with Microsoft Windows and 365, analyze errors, and configure devices like PCs and printers.
Job Technologies
Your role in the team
- IT Helpdesk & User Support
- Acceptance and processing of all incoming inquiries in the IT Service Desk at First Level or Second Level (via phone and ticket system)
- Support users with inquiries regarding Microsoft Windows and the Microsoft 365 product suite.
- Error analysis and troubleshooting in hardware and software environments
- Passing tickets to second-/third-level support
- Installation and configuration of PCs, printers, smartphones, tablets
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Our expectations of you
Education
- You have completed vocational training or a degree in the field of IT (e.g., IT specialist, IT systems electronics technician, business informatics) or a comparable qualification.
Qualifications
- You think analytically and have a structured and solution-oriented approach to work.
- You are characterized by strong communication skills and a service-oriented approach when dealing with users.
Experience
- Experience in IT Support/Helpdesk (1st or 2nd Level) as well as good knowledge of the Microsoft environment (Windows, Microsoft 365, Teams, SharePoint) are prerequisites.
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What we offer
- A secure and long-term employment in a publicly traded family business with flat hierarchies.
- Attractive and fair compensation, holiday and Christmas bonuses, as well as profit sharing.
- 30 days of vacation per year, flexible working hours without core time, and home office.
- Company restaurant with discounted lunch as well as free water and tea
- Health benefits, Jobrad, employee discounts, and company events
- Individual training opportunities for your professional and personal development
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Hermle AG
The Berthold Hermle Machine Factory AG, based in Gosheim, is a leading company in the manufacturing of CNC milling machines and machining centers. With a workforce of over 1,300 employees, it serves numerous industries worldwide.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
IT Support & Second Level Specialist
- Location
- Gosheim
- Working Model
- Onsite
- Diversity
- Open for all genders
