Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Rüsselsheim am Main
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle support requests via phone and email, troubleshoot hardware and software issues, document all actions in the ticketing system, and perform basic system maintenance to effectively assist users.
Job Technologies
Your role in the team
- Prompt and professional handling of user support requests via phone, email, and ticket systems.
- Troubleshooting and resolving common issues with hardware, software, and network connections.
- Clear technical instructions for end users with varying levels of technical expertise.
- Document all support interactions accurately in the helpdesk ticket system and escalate complex issues to Level 2 support if necessary.
- Perform basic system maintenance tasks, including password resets and user account management.
- Adhere to established IT policies and procedures to ensure security and compliance.
- Assist in onboarding new employees by setting up access to hardware and software.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Proven skills in technical troubleshooting and problem solving.
- Knowledge of IT fundamentals, including hardware, software, and operating systems.
- Proficient in Windows operating systems.
- Strong verbal and written communication skills.
- Ability to work effectively in a team-oriented environment.
- Customer orientation and commitment to user satisfaction.
- Certification in IT support, e.g., CompTIA A+.
- Familiarity with remote maintenance tools and multilingual skills (German is an advantage).
Experience
- Experience with helpdesk ticketing systems.
- Previous experience in a helpdesk or technical support role.
This text has been machine translated. Show original
What we offer
- MSX is an employer that promotes equal opportunity and explicitly welcomes applications from suitably qualified and appropriate candidates regardless of gender, ethnicity, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity.
- As users of the "Disability confident" program, we guarantee all disabled applicants who meet the minimum criteria for the position an interview.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Job Locations
This is your employer
MSX International GmbH
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
Technical Helpdesk Agent Level 1
- Location
- Rüsselsheim am Main
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
