Job
In the 2nd Level Support, you analyze and resolve issues with our IT solutions, carefully document your steps, and actively assist with updates and the onboarding of new team members.
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Job technologies
Your role in the team
- In 2nd Level Support, you ensure the stable operation of our solutions, products, and services, and reliably support customers in their daily business.
- You independently analyze errors, systematically resolve disruptions, and provide qualified feedback to clients and internal teams.
- You carefully document all steps taken to create an understandable and complete ticket history.
- You systematically process tickets according to priority, assist with issues related to approved peripheral hardware, and support updates as well as more complex upgrades.
- For defined subject areas, you take responsibility, actively share your knowledge within the team, and contribute to the further development of our Knowledge Base as well as onboarding new colleagues.
Our expectations of you
Education
- IT training or a comparable qualification.
Qualifications
- Basic knowledge of Active Directory, SQL Management Studio, networking, firewalls, databases, and peripheral devices.
- Solution-oriented and enjoy working in a dynamic team.
- Excellent spoken and written German skills.
- We are also happy to offer opportunities to newcomers or career changers.
Experience
- Professional experience in the IT sector (ideally 2nd-Level Support).
- Experience with ticketing systems is desirable.
- Experience with Microsoft operating systems and Office applications.
What we offer
- Varied activities in a motivated team.
- Qualified onboarding.
- 37-hour workweek with flextime.
- Mobile working / Home office.
- Permanent employment contract.
- Collective agreement-based remuneration.
- Modern workplace equipment.
- Attractive social benefits (e.g., company pension scheme, company bicycle).
Benefits
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
For over 50 years, DMI has been shaping the technological change towards the digital patient record, and supporting the healthcare industry to securely, sustainably and forward-thinkingly manage the Digital Transformation - for valuable knowledge for the benefit of the patient. Already over 1,000 hospitals trust in DMI's holistic solutions.
- 1966
- Digital Agency
- Onsite, Hybrid
- Internet, IT, Telecommunication
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