Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Bonn
- Working Model
- Onsite
Job Summary
In this role, you are the first point of contact for technical inquiries, analyzing and resolving issues, documenting error situations, and coordinating requests to 2nd and 3rd level support.
Your role in the team
- Contact person for employees regarding technical questions.
- Receipt, analysis, and resolution of disruptions.
- Documentation of encountered error situations.
- Forwarding and coordinating requests to 2nd and 3rd level support.
- Installation and configuration of software.
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Our expectations of you
Education
- Completed vocational training in information technology.
Qualifications
- Technical affinity.
- Customer and Service Orientation.
- Independent, proactive work approach and flexibility.
Experience
- Initial professional experience in 1st Level Support.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
1st level IT support
- Location
- Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
