Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Darmstadt
- Working Model
- Onsite
Job Summary
In this role, you will manage Active Directory, resolve incoming issues via the ticket system, and support users with software training while documenting relevant processes comprehensively.
Job Technologies
Your role in the team
- You administer and maintain the Active Directory.
- You handle incoming incidents via the ticket system and email at the Service Desk.
- You apply first-level and second-level service desk resolution strategies.
- They fix bugs and perform the subsequent follow-up.
- You maintain the documentation for all relevant work processes.
- You train users in the use of software and instruct them on its application.
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Our expectations of you
Qualifications
- Proficiency in handling ticketing systems and documentation management, including SLAs.
- Knowledge of current MS Windows & Office programs.
- Analytical mindset and a structured working style.
- Good German skills for smooth communication.
Experience
- Existing experience in Service Desk and suitability for remote work.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Onsite IT technician
- Location
- Darmstadt
- Working Model
- Onsite
- Diversity
- Open for all genders
