Job
In this role, you will analyze and resolve complex hardware and software issues in 2nd-level support, including networks, servers, and IT security, while performing installations and conducting training sessions.
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Your role in the team
- 2nd-level support in the Service Desk as well as analysis and resolution of complex hardware and software issues via phone and remote access.
- Handling complex tasks in the areas of network, server, IT security, and workspace.
- Planning, installation, configuration, and updating of applications and client hardware systems.
- Recording, prioritization, and processing of 2nd-level tickets.
- Further development and maintenance of asset management processes.
- Documentation of solutions, creation of manuals, and conducting internal user training.
Our expectations of you
Education
- Completed IT training, for example as an IT specialist (m/f/d) for system integration, or a comparable qualification.
Qualifications
- Good knowledge in the areas of networking, servers, IT security, and modern workplace solutions.
- Knowledge in ticket and asset management as well as in IT documentation.
- Excellent German and English language skills, both written and spoken.
- Strong service orientation, analytical and solution-oriented work approach, as well as good communication and teamwork skills.
Experience
- Professional experience in 2nd-Level Support as well as in analyzing and resolving complex hardware and software issues.
- Experience in the administration of applications and client hardware systems.
What we offer
- Varied tasks in a family-owned company with collective bargaining agreements and short decision paths.
- Comprehensive onboarding as well as individual development and qualification opportunities.
- An attractive salary according to IG Metall tariff.
- Flexible working hours with the option for hybrid work.
- 30 days of vacation.
- An in-house company cafeteria.
- A parking space in the immediate vicinity or a discounted Germany ticket.
- Versatile health offerings, including annual flu vaccinations, health days, and special conditions within the Hansefit network at sports facilities, swimming pools, and fitness studios.
- Extensive purchasing benefits (on the Corporate Benefits online platform and with regional partners on site).
Benefits
Health, fitness & fun
Work-Life-Integration
Food & drink
Job locations
About your employer
NORD DRIVESYSTEMS is one of the world's leading suppliers of innovative and reliable drive solutions. Our product range includes gearmotors, motors, industrial gearboxes, frequency converters, and motor starters, all from one source. Our decentralized drive control solutions are some of the most advanced and innovative on the market today. When you choose NORD DRIVESYSTEMS, you can be confident you're getting the best products and services available.
- Established Company
- Hybrid, Onsite
- Vehicle Manufacturing, Supplier · Industry, Production
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