Job
- Level
- Lead
- Location
- Berlin, Chemnitz
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will lead a technical team, manage personnel planning, support sales with technical inquiries, optimize processes for service quality, and review customer orders in the CRM system.
Your role in the team
- You will assume operational, personnel, and technical leadership of the technical internal and external service teams.
- With foresight, you manage personnel and capacity planning and ensure efficient deployment coordination.
- As a competent contact person, you support the new and existing customer sales team with technical questions as well as with offer reviews.
- The review and approval of customer orders in the CRM system (Pisa Sales) for completeness and correct entry is your responsibility.
- By analyzing and optimizing existing processes, you ensure a high level of service and solution quality, working closely with related departments as well as the site management.
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Our expectations of you
Education
- You have a completed degree in (Business) Informatics or an apprenticeship as an IT Specialist for System Integration (m/f/d) or a comparable qualification.
Qualifications
- You have solid knowledge in the field of system integration, IT infrastructure, or IT services.
- Clear, appreciative communication, a strong service mindset, and ideally initial contact points with the E-Health or Healthcare IT industry complete your profile.
Experience
- Several years of leadership experience in a technical or IT-related organization characterize you.
- Entrepreneurial, strategic, and solution-oriented thinking, as well as experience in leading technical service teams, characterize your approach to work.
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What we offer
- Meaningful work through participation in the digitalization of the healthcare system and the improvement of practice workflows.
- Future-proof workplace in a rapidly growing industry.
- Individual training and development opportunities.
- Hybrid work models and flexibility through flexitime.
- 30 vacation days, overtime compensation through time off.
- Attractive package of health and social benefits (e.g., subsidy for computer glasses, flu vaccination, employer contribution to private retirement plans, fitness and health app, and company bicycle).
- Crèche and kindergarten allowance.
- Employee discounts at renowned brands.
- Company and team events.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
medatixx GmbH & Co. KG
At medatixx GmbH & Co. KG, we are a leading provider of software solutions for doctors in private practice. Our solutions are intuitive and easy to use, so you can focus on what's most important: your patients.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Head of Technology Department - IT in Healthcare
- Location
- Berlin, Chemnitz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
