Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf, Münster (Hessen)
- Working Model
- Onsite
Job Summary
In this role, you will handle the acceptance and processing of incidents and service requests, coordinate dispatching, and ensure adherence to service levels by monitoring ticket resolution times.
Your role in the team
- You are the point of contact for the SLA-compliant acceptance and processing of incidents and service requests, ensuring reliable handling of incoming inquiries.
- Whenever it comes to incoming tickets, you take over their recording, classification, and prioritization, and coordinate the dispatching to the responsible departments and support teams.
- You support our users through competent initial processing, ensure a high first-contact resolution rate, and keep them continuously informed about the status of their requests.
- In your position, you monitor ticket turnaround times and ensure compliance with the agreed Service Levels (SLAs).
- Not least, you actively contribute to the continuous improvement of our service and support processes, thereby ensuring a high quality of service.
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Our expectations of you
Education
- Completed training or studies in the IT field or a comparable qualification.
Qualifications
- High service and customer orientation, as well as the ability to recognize priorities and maintain an overview even in stressful situations.
- We are particularly impressed by your structured and self-reliant working style, your strong communication skills, and your ability to work well in a team.
Experience
- Ideally, you have some initial experience in Service Desk, IT Support, or a comparable position.
- Strong technical understanding in the IT environment and ideally experience with ticket and service management systems.
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What we offer
- With a comprehensive range of offerings from the Bechtle Academy, personalized career planning, expert and leadership programs, manufacturer certifications, and much more, you will continuously develop and never stand still.
- This is demonstrated by our attractive occupational disability insurance and the company pension scheme with a subsidy of up to 100 percent.
- 6 weeks of free time that you can use for relaxation, leisure, travel, and putting your feet up.
- Save with our employee offers, corporate benefits, and additional pension schemes.
- With our sustainable mobility options, such as the opportunity for JobRad leasing, you benefit not only financially but also help protect the environment.
- Our comprehensive onboarding program MIKADO, a training plan tailored specifically to your role, and a dedicated contact person ensure your perfect start with us.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Health, Fitness & Fun
Job Locations
About Your Employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Founding Year
- 1983
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Trade, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Workingconditions
4.5Culture
4.2Career Growth
4.0Engineering
4.0
Dispatching/Service Desk Staff
- Location
- Dusseldorf, Münster (Hessen)
- Working Model
- Onsite
- Diversity
- Open for all genders
