Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the primary contact for customers, assisting them with technical issues and training while collaborating closely with interdisciplinary teams and monitoring system availability.
Job Technologies
Your role in the team
- In your future role as an Application Support Engineer (m/f/d), you will be the primary point of contact for our customers and support them through your independent and team-oriented approach when it comes to questions and challenges related to our software.
- They provide competent support to our customers with questions and technical issues related to our software solutions.
- You work closely with interdisciplinary teams, especially project management and product development, to develop sustainable and high-quality solution proposals.
- You conduct training sessions on technical and product-related features and actively contribute to optimizing software usage at the customer's site.
- They proactively monitor hosting and application services, ensuring high system availability and stable operation.
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Our expectations of you
Education
- You have completed vocational training or a degree in Computer Science, Information Technology, or a comparable field.
Qualifications
- You have basic knowledge of SQL as well as experience with Windows and Linux operating systems.
- Basic knowledge of at least one programming language such as C++ is advantageous; additional skills (e.g., C, Cobol, or AS400) can be further developed as part of the role.
- Ideally, you have gained initial insights into warehouse management systems or comparable applications.
- You have good written and verbal communication skills in German as well as in English and enjoy working in a team.
Experience
- Initial practical experience with software solutions is advantageous.
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What we offer
- We believe that work should be fun and fit into life.
- Our flexible working hours model offers the flexibility that suits your work and your life.
- Of course, this also includes the possibility to work from home.
- Company pension schemes (bAV) offer a good opportunity to prepare for retirement.
- We offer a generous employer subsidy today to make your tomorrow as relaxed as possible.
- Everyone has the opportunity to lease a JobRad.
- Or to train in our sports room.
- The world of logistics is not only part of our everyday life.
- It is also essential for a sustainable, livable future.
- What does that mean? A lot that we can move forward together.
- The opportunity to do things better.
- And a secure job that is also relevant for the future.
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Benefits
Health, Fitness & Fun
- 🚲Jobbike
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🎳Team Events
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Ehrhardt + Partner Group
The EPG is one of the leading providers of a comprehensive supply-chain execution system (SES) and employs over 600 people at 17 locations worldwide. The company offers its more than 1,500 customers WMS-, WCS-, WFM-, TMS- and Voice solutions to optimize logistical processes - from manual to fully automated logistics environments.
Description
- Company Size
- 250+ Employees
- Founding Year
- 1987
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Application Support Engineer
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
