Job
In this role, you ensure the smooth operation of our VR systems, handle support tickets, conduct installations and training, as well as assist with technology testing and documentation.
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Job technologies
Your role in the team
- HOLOGATE is looking for a highly motivated VR IT Support Specialist (m/f/d) to join our Enterprise Support team.
- In this role, you are responsible for providing our customers with reliable day-to-day support, ensuring smooth operations, and delivering the best possible experience with our products and services.
- You work flexible shifts to provide timely support, resolve issues, and ensure a high standard of customer satisfaction across all HGXR installations.
- You will also test new technologies and system updates and contribute to technical documentation and internal knowledge sharing.
- In-house, remote, and on-site support for HOLOGATE VR systems across hardware, software, and networking.
- Installation, configuration, and commissioning of HGXR systems at customer sites, ensuring stable, secure, and fully functional deployments.
- Regular travel within the DACH region to carry out installations and provide on-site customer training.
- Analysis and resolution of system, hardware, software, and configuration issues, including full ownership of each case through to resolution.
- Management, prioritization, and tracking of multiple support tickets and installation tasks in accordance with agreed service-level agreements (SLAs).
Our expectations of you
Qualifications
- Fluent German and English skills (both required).
- In-depth knowledge of common operating systems (Windows, macOS) and a basic understanding of networking technologies.
- Excellent communication skills and a friendly, service-oriented manner when interacting with customers and colleagues.
- A solution-oriented mindset and the ability to work calmly and effectively, even under pressure.
- Team player with an independent, structured, and reliable approach to work.
- A clear customer focus aimed at achieving high satisfaction and smooth technical operations.
- Willingness to continuously develop and expand skills in new technologies.
Experience
- Practical experience in 1st- and 2nd-level IT support.
What we offer
- The opportunity to work at an innovative, fast-growing international technology company.
- Creative freedom and the opportunity to actively contribute to the company’s development.
- Flat hierarchies, short decision-making processes, and a dynamic work environment.
- Flexible working hours with core hours and a healthy work-life balance.
- A motivated, creative team and a company culture built on openness and progress.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
HOLOGATE GmbH, based in Munich, is an innovative company specializing in immersive extended reality solutions. It provides turnkey XR systems for the entertainment industry as well as tailored training and simulation solutions for various organizations. Since its founding in 2013, HOLOGATE GmbH has engaged over 18 million people with interactive VR experiences.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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