Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Jena
- Working Model
- Full Remote, Onsite
Job Summary
In this role, you quickly grasp customer concerns and find solutions supported by a knowledge database. You handle support cases, pass information to the 2nd-level team, and actively contribute to improving support processes.
Your role in the team
- You have a keen sense for quickly understanding customer concerns. Supporting you is our support companion, a dynamic knowledge and training database that provides effective knowledge standards for common support topics.
- You strive to find the best solutions for our customers based on the growing knowledge of our software.
- If you don't have the answer at hand, you ensure that all important information is passed on to our 2nd-Level Support team in a structured manner.
- You are an important part of our hotline team and cover the phone hours (Mon-Fri 6:30 AM - 8:00 PM) in a shift system - always ready to assist our customers with a smile. Your communication skills come into full play here!
- Last but not least: You actively work on improving our support companion to make support even better. Your input counts!
- To get started with us, you don't necessarily have to live in Thuringia, as we are looking for proactive support across Germany. In support, a 100% remote position is possible, although the onboarding process will partly take place in our office in Jena.
- A part-time position is also possible, but it would be ideal if you could dedicate at least 32 hours per week to us.
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Our expectations of you
Qualifications
- You possess an outstanding ability to grasp concepts quickly, a strong capacity for learning, and highly developed analytical thinking skills.
- You demonstrate a professional and friendly demeanor and convince our customers and prospects with your appreciative communication.
- If you are already familiar with Apple devices from your personal environment, that would be great. However, it's not a problem if you haven't had any contact with them so far.
- You are eager to work in a medium-sized company with flat hierarchies, independently and proactively contributing your own ideas across all areas of the company.
- In order to establish yourself with us, it is essential that you have at least a C1 level of proficiency in German.
Experience
- You have already gained initial experience in support or have otherwise assisted customers.
- Initial experience in medical software or the healthcare industry would of course be great, but it is not mandatory – we will teach you that.
- Your interest in AI tools (ChatGPT, Claude, Gemini) or ideally even first experiences with agentic AI such as Codex, Claude Cowork, Gemini Spark, or OpenClaw is welcome to be practically applied with us.
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What we offer
- We are an open and ambitious team of over 500 employees who truly embody customer orientation while having fun.
- Even after more than 10 years, we maintain a startup atmosphere that, in addition to the legendary fruit basket, offers a variety of perks such as a tax-free shopping card, company bike leasing, and health courses (e.g., yoga, back training, and mental health) — both online and in the office.
- Depending on the area of deployment (and this applies to at least 75% of all company departments), we offer all our colleagues flexible working hours and home office options.
- We see ourselves as a closely-knit team with a cooperative rather than competitive atmosphere.
- Outside of work, we organize events such as beach volleyball in summer, barbecues, cooking evenings, or paddling tours.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
zollsoft GmbH
zollsoft GmbH is an innovative software company specializing in complex Mac, iOS and web solutions in the medical sector and for companies.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st Level Support
- Location
- Jena
- Working Model
- Full Remote, Onsite
- Diversity
- Open for all genders
