Job
- Level
- Senior
- Job Field
- IT, Application, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this senior position, you will design comprehensive business process solutions using AI agents, uncover client needs, and shape the future architecture for BPO while collaborating closely with stakeholders.
Your role in the team
- In this senior role, you will lead the design of end-to-end business process solutions powered by AI agents and decision-support platforms and will act as the bridge between client stakeholders, product teams, and engineers.
- Furthermore, you will map current-state operations and co-create the future-state AI-native architecture - helping to solution new deals as part of our growth agenda for BPO/BPS within NTT DATA.
- Understand client workflows (e.g., claims, lending, KYC) and pain points.
- Architect AI-native solutions leveraging modular agentic platforms.
- Define data and process models in collaboration with ontology and ML teams.
- Fördere die Abstimmung der Roadmap zwischen Domain-Prioritäten und technischen Fähigkeiten.
- Present solutions to C-level stakeholders and drive adoption.
- Work closely together with the Sales team in Germany and Solution team members globally to solution deals.
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Our expectations of you
Qualifications
- Starkes Verständnis für digitale Transformation und BPO/BPS.
- Industry knowledge in BFSI, Insurance or Retail.
- Excellent client-facing communication and executive storytelling skills.
- Vertrautheit mit AI/ML-Konzepten, auch wenn keine praktische Erfahrung vorliegt.
- Excellent German and English language skills, both spoken and written.
Experience
- Multiple years of experience in Solution Architecture, specifically within BPO/BPS.
- Presale experience of solutioning deals (size of $5 Million to $25 Million) from start to finish.
- Experience in designing automation workflows or BPaaS models.
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What we offer
- In this role, you will be required to travel up to 40% within the DACH region.
- You will enjoy a comprehensive, locally competitive benefits package.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏝Extra Holidays
- ⏸Educational Leave/Sabbatical
- 🅿️Employee Parking Space
- 🏠Home Office
- ⏰Flexible Working Hours
- 🏖️Workation
Higher Take-Home Pay
- 🚙Company Car
- 📱Company Phone for Private Use
- 💻Company Notebook for Private Use
- 👴🏻Company Retirement Provision
- 🚎Public Transport Allowance
Health, Fitness & Fun
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
NTT DATA Deutschland GmbH
As the world's leading provider of IT services and global innovation partner, we combine global presence with local market expertise. Our professional IT services include consulting and system development to outsourcing.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.7
Engineering
3.1Culture
3.6Workingconditions
4.2Career Growth
4.0
Principal BPO Solution Architect
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
