Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you'll be responsible for First-Level support in Windows environments and Microsoft 365, managing support requests while overseeing IT assets and conference technology in an international setting.
Job Technologies
Your role in the team
- Responsibility for first-level support in the Windows environment, particularly for Microsoft 365 products, conference technology, and mobile devices.
- Management, recording, and tracking of support requests and system errors via our ticketing system, as well as escalation to international support teams (2nd- and 3rd-level support) including follow-up and communication with users.
- Responsibility for user, permission, software, mobile device, and IT asset management.
- Procurement of hardware and peripherals for the German locations.
- Technical leadership and development of our IT teams at the German locations.
- Interface to our international IT teams in Europe and the USA.
- Local implementation of global IT initiatives, processes, standards, and systems.
- Close collaboration with our Operations and HR teams.
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Our expectations of you
Education
- Completed IT apprenticeship, degree in Computer Science / Business Informatics or a comparable qualification.
Qualifications
- Strong skills in problem analysis of desktop hardware and software as well as iOS and mobile devices.
- Strong service orientation and ability to manage ad-hoc tasks.
- Careful and structured working style, high attention to detail, communication and multitasking skills in a dynamic, team-oriented environment.
- Excellent German and English language skills (at least C2 or C1) in speaking and writing.
Experience
- Several years of experience in an IT generalist, support, or IT management role.
- Solid knowledge of Windows and Microsoft environments as well as experience with VPN and document management systems.
- Basic knowledge of network technology, cabling, and related troubleshooting, as well as experience with ticket tracking systems, ideally Ivanti.
- Team-oriented personality with leadership experience.
- Experience working with international teams, ideally in a Professional Services firm.
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What we offer
- A diverse role in an international law firm with a warm team culture and appreciative collaboration.
- Modernly equipped office spaces in a central location.
- Regular team events such as summer parties, after-work gatherings, and an unforgettable Christmas party.
- 30 vacation days per year based on a five-day week.
- Attractive additional benefits, e.g., Germany Ticket and asset-building benefits.
- A variety of sports and health offerings, e.g., yoga classes, membership in the "Urban Sports Club".
- Option for mobile working (1 day per week).
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Topics You Will Work On
Job Locations
About Your Employer
Greenberg Traurig, LLP.
Greenberg Traurig, LLP is an international transactional law firm with over 2,650 attorneys worldwide, offering a wide range of legal services across various practice areas. The firm has a presence in multiple countries, including Germany.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Law, Finance, Economics
IT Manager
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
