Job
In this role, you'll be responsible for First-Level support in Windows environments and Microsoft 365, managing support requests while overseeing IT assets and conference technology in an international setting.
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Your role in the team
- Responsibility for first-level support in the Windows environment, particularly for Microsoft 365 products, conference technology, and mobile devices.
- Management, recording, and tracking of support requests and system errors via our ticketing system, as well as escalation to international support teams (2nd- and 3rd-level support) including follow-up and communication with users.
- Responsibility for user, permission, software, mobile device, and IT asset management.
- Procurement of hardware and peripherals for the German locations.
- Technical leadership and development of our IT teams at the German locations.
- Interface to our international IT teams in Europe and the USA.
- Local implementation of global IT initiatives, processes, standards, and systems.
- Close collaboration with our Operations and HR teams.
Our expectations of you
Education
- Completed IT apprenticeship, degree in Computer Science / Business Informatics or a comparable qualification.
Qualifications
- Strong skills in problem analysis of desktop hardware and software as well as iOS and mobile devices.
- Strong service orientation and ability to manage ad-hoc tasks.
- Careful and structured working style, high attention to detail, communication and multitasking skills in a dynamic, team-oriented environment.
- Excellent German and English language skills (at least C2 or C1) in speaking and writing.
Experience
- Several years of experience in an IT generalist, support, or IT management role.
- Solid knowledge of Windows and Microsoft environments as well as experience with VPN and document management systems.
- Basic knowledge of network technology, cabling, and related troubleshooting, as well as experience with ticket tracking systems, ideally Ivanti.
- Team-oriented personality with leadership experience.
- Experience working with international teams, ideally in a Professional Services firm.
What we offer
- A diverse role in an international law firm with a warm team culture and appreciative collaboration.
- Modernly equipped office spaces in a central location.
- Regular team events such as summer parties, after-work gatherings, and an unforgettable Christmas party.
- 30 vacation days per year based on a five-day week.
- Attractive additional benefits, e.g., Germany Ticket and asset-building benefits.
- A variety of sports and health offerings, e.g., yoga classes, membership in the "Urban Sports Club".
- Option for mobile working (1 day per week).
Topics you will work on
Job locations
About your employer
Greenberg Traurig, LLP is an international transactional law firm with over 2,650 attorneys worldwide, offering a wide range of legal services across various practice areas. The firm has a presence in multiple countries, including Germany.
- Established Company
- Onsite, Hybrid
- Law, Finance, Economics
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