Job
In this role, you will independently handle IT support requests via phone, document these in the ticketing system, and coordinate issue resolution in close collaboration with other support levels.
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Your role in the team
- Independent handling of IT support requests via phone with appropriate documentation in the ticket system.
- Classification and prioritization of IT requests.
- Proactive tracking of disruptions to improve first-time resolution efficiency.
- Coordination of troubleshooting in collaboration with 2nd- or 3rd-level support.
- Participation in IT projects to optimize existing processes and systems.
Our expectations of you
Education
- Completed vocational training in the IT sector, e.g., IT specialist for system integration or comparable qualifications.
Qualifications
- Excellent knowledge in administration and use of Windows operating systems, MS 365, networked PC environments, Apple products, and remote access solutions.
- Service-oriented demeanor and a high level of organizational skills.
- Strong team and communication skills.
- High willingness for continuous learning and onboarding in new subject areas.
- Very good German (C1) as well as good English skills (B2) in speaking and writing.
Experience
- Extensive professional experience with ticketing systems and handling IT support requests, preferably in IT onsite support.
What we offer
- Permanent full-time position with 30 days of vacation + days off on Christmas Eve / New Year's Eve.
- Attractive salary package as well as training and development opportunities.
- Structured onboarding of future team colleagues.
- Company pension scheme.
- Modern working environment in the heart of Berlin.
- Canteen - diverse and affordable options.
- Operational activities and events.
Benefits
Health, fitness & fun
Job locations
About your employer
As an established IT system house since 1994 in Berlin/Brandenburg, WG SYSTEMS e.K. offers individual IT solutions tailored to the specific needs of its customers. The company focuses on digital transformation, security, and innovation.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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