Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will independently handle IT support requests via phone, document these in the ticketing system, and coordinate issue resolution in close collaboration with other support levels.
Job Technologies
Your role in the team
- Independent handling of IT support requests via phone with appropriate documentation in the ticket system.
- Classification and prioritization of IT requests.
- Proactive tracking of disruptions to improve first-time resolution efficiency.
- Coordination of troubleshooting in collaboration with 2nd- or 3rd-level support.
- Participation in IT projects to optimize existing processes and systems.
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Our expectations of you
Education
- Completed vocational training in the IT sector, e.g., IT specialist for system integration or comparable qualifications.
Qualifications
- Excellent knowledge in administration and use of Windows operating systems, MS 365, networked PC environments, Apple products, and remote access solutions.
- Service-oriented demeanor and a high level of organizational skills.
- Strong team and communication skills.
- High willingness for continuous learning and onboarding in new subject areas.
- Very good German (C1) as well as good English skills (B2) in speaking and writing.
Experience
- Extensive professional experience with ticketing systems and handling IT support requests, preferably in IT onsite support.
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What we offer
- Permanent full-time position with 30 days of vacation + days off on Christmas Eve / New Year's Eve.
- Attractive salary package as well as training and development opportunities.
- Structured onboarding of future team colleagues.
- Company pension scheme.
- Modern working environment in the heart of Berlin.
- Canteen - diverse and affordable options.
- Operational activities and events.
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
WG SYSTEMS e.K.
As an established IT system house since 1994 in Berlin/Brandenburg, WG SYSTEMS e.K. offers individual IT solutions tailored to the specific needs of its customers. The company focuses on digital transformation, security, and innovation.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist - User Help Desk
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
