Job
- Level
- Experienced
- Location
- Neustadt an der Weinstraße
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 34.000 to 48.000€ gross/year
Job Summary
In this role, you handle IT support requests, conduct error analysis, and resolve standard issues while escalating complex cases to second-level support, thoroughly documenting each step taken.
Job Technologies
Your role in the team
- For our employees, you are the first point of contact for IT and support inquiries.
- You handle all inquiries independently, conduct an initial error analysis, resolve standard issues directly, and escalate more complex concerns to the second-level support.
- In doing so, you document all processes carefully.
- For all hardware and software topics related to PCs, operating systems, Microsoft 365, and peripherals, you support our users.
- They set up workstations and provide end devices for new employees.
- Additionally, you create clear instructions and training materials.
- They assist with user and rights management as well as general organizational and administrative tasks in the IT sector.
- Your curiosity about technological innovations brings you in with pragmatic ideas.
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Our expectations of you
Education
- You have completed training in the IT field or possess a comparable qualification.
Qualifications
- You are proficient in working with Microsoft Windows and 365.
- You enjoy working with people and explain technology in a way that everyone understands.
- You remain analytical and friendly, even when multiple requests pop up simultaneously.
- Good German and English skills complete your profile.
- You hold a valid Class B driver's license and are open to occasional business trips.
Experience
- Ideally, you already have some experience in IT support or IT helpdesk.
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What we offer
- Varied projects: individual requirements, challenging tasks
- Flexible working hours: glide relaxed and have a say
- Permanent Contracts: Growing Together with Security
- Additional vacation days: Christmas Eve and New Year's Eve
- Easy entry: a mentor who explains and supports
- Company Pension Scheme: Attractive Offer, Interesting Conditions
- Top workplace: high-quality equipment, modern tools, delicious canteen, parking spaces in front of the door
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Ruland Engineering & Consulting GmbH
Ruland Engineering & Consulting GmbH is a privately-owned company specializing in the planning, assembly, commissioning, and subsequent service of process plants for liquid products. With over 300 employees, it offers tailored solutions for various industries such as food, beverages, pharmaceuticals, and chemicals.
Description
- Company Type
- Established Company
- Industry
- Industry, Production
IT support / service desk / system administrator in-house
- Salary
- 34.000 to 48.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.23.520 to 31.266 € net/year · Tax class I
- Location
- Neustadt an der Weinstraße
- Working Model
- Onsite
- Diversity
- Open for all genders
