Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.650 € gross/month
- Location
- Dusseldorf, Dortmund
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist employees with IT issues, record incidents in the ticketing system, and independently address standard problems like password resets or printer setups.
Job Technologies
Your role in the team
- Support for employees with office IT issues
- Recording all disruptions in the ticketing system
- Independent resolution of standard 1st-level issues such as password resets, printer setup, network drive access, user account unlocking, general Windows and MS Office questions
- Escalation of more complex malfunctions and hardware defects to 2nd level
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Our expectations of you
Qualifications
- C1-C2 German language skills, spoken and written
Experience
- Professional experience in User Helpdesk / IT Support / IT Hotline
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What we offer
- Permanent employment
- Hybrid work model after onboarding
- Free further training
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
L&W CONSOLIDATION GmbH
L&W CONSOLIDATION GmbH, founded in 2010, is an experienced HR service provider that supports companies in recruitment and personnel development. The company places great value on appreciative collaboration.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT support in the help desk
- Salary
- from 2.650 € gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.from 1.855 € net/month · Tax class I
- Location
- Dusseldorf, Dortmund
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
