Job
In this role, you provide onsite support for customers in Berlin, handle IT incidents in First Level Support, and maintain technical documentation and device configurations on-site.
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Your role in the team
- You support our customers in Berlin through onsite support or from our office in Berlin.
- You are responsible for receiving, qualifying, logging, and handling incidents in our customers’ IT operations as part of First Level Support.
- You will communicate with customers about disruptions and upcoming work and keep them informed.
- You are responsible for administering, configuring, and maintaining customer devices on site.
- You create and maintain technical documentation and content in our internal knowledge base.
- You work closely with our colleagues at our headquarters in Darmstadt.
Our expectations of you
Education
- Completed vocational training as an IT specialist for system integration or equivalent training.
Qualifications
- Very good command of German, both spoken and written.
- A solution-oriented mindset and approach, along with a strong commitment to quality.
- Service mindset and self-motivation.
- Good knowledge of networking technologies, Microsoft AD/Entra ID, and Windows Server.
- Ideally, knowledge of firewalls, backups, patching, and license management.
- Class B driving licence.
Experience
- Ideally, some initial hands-on experience in IT support.
What we offer
- Company pension scheme, event venue in Mallorca, free drinks, company events, free parking, and a Givve Card.
- Modern work tools and technologies – laptop, company mobile phone, cloud services.
- Targeted development of your potential. We recognize and nurture your individual strengths. Working at the service desk lays the foundation for your progression into our other teams, such as Projects and Automation.
- Integration into our team. We’re open, helpful, and on a first-name basis with everyone, so you’ll quickly feel at home in our team.
Job locations
About your employer
SAC GmbH is a renowned IT system house based in Darmstadt, focusing on IT services for medium-sized companies. With over 25 years of experience, the company provides comprehensive solutions for the modernization, security, and operation of IT infrastructures. SAC GmbH operates on a monthly fixed-price model and supports businesses with consulting, strategic planning, as well as installation and maintenance of IT systems.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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