Job
- Level
- Experienced
- Location
- Burbach
- Working Model
- Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you analyze and resolve issues in electronic and software systems, acting as the technical contact for customers both remotely and on-site, while coordinating support between clients and specialist departments.
Job Technologies
Your role in the team
- Analysis, troubleshooting, and follow-up of electronic, electrical, and software-related system faults
- Technical contact person for customers regarding disruptions and technical inquiries (remote and on-site if necessary)
- Technical interface between clients and internal service and specialist departments
- Coordination and forwarding of disruptions to the responsible specialist departments
- Configuration and programming of electronic components within the scope of customer orders
- Adjustment, preparation, and if necessary, commissioning of software during retrofitting or upgrades
- Setup and management of VPN access for remote maintenance of customer systems
- Support in technical coordination with spare parts sales and internal specialist departments
- Participation in on-call duty for the technical support hotline
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Our expectations of you
Education
- Completed electrical engineering training with further qualification as a state-certified technician (m/f/d) or comparable qualification
Qualifications
- Excellent knowledge in automation and control engineering
- Proficient in TIA Portal, Step 7, as well as WinCC / WinCC flexible
- Knowledge of fieldbus systems (e.g., Profibus, ASi-Bus, Profinet) and experience with electronic modules, drive and control systems
- Good MS Office skills as well as very good German and English skills (at least level B2)
- Technical understanding, solution-oriented working style, customer focus, and team spirit
- Independent, responsible work ethic and willingness to travel (approx. 10%)
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What we offer
- Through exciting projects and challenges, you can continuously develop personally and professionally within the company.
- With a tailored onboarding process for you, you will receive an ideal induction, enabling you to work independently at an early stage.
- You can expect a great team where everyone supports each other and work becomes even more enjoyable.
- In addition to 30 days of vacation, you will benefit not only from an additional company pension scheme. Furthermore, we offer you and your family up to two company bikes. Additionally, you will receive €50 per month tax-free via the Edenred voucher card.
- We support you with up to 5 paid sick days for children, promote your wealth accumulation through asset-building benefits, and offer comprehensive coverage through group accident and income protection insurance, as well as a supplementary health insurance with a €300 health budget per calendar year.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
HESS Group GmbH
HESS Group GmbH has established itself as a global leader in the development and manufacturing of concrete block machines and plants since its founding in 1948, known for its process reliability and product quality.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Automation technician support hotline electronics/software
- Location
- Burbach
- Working Model
- Onsite
- Diversity
- Open for all genders
