Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
You handle technical support requests in a multi-app architecture, analyze software bugs, create bug tickets, and closely collaborate with Product Owners to find solutions.
Your role in the team
- Analysis and processing of technical/support requests from various stakeholders within a multi-app architecture
- Investigation of software bugs and independent troubleshooting / development of workarounds
- Analysis of log files, interfaces, and system configurations
- Creation, maintenance, and tracking of bug tickets until final resolution
- Close collaboration and cross-team coordination with the Product Owners of the various teams
- Escalation of complex issues to development, product management, or external partners
- Active participation in the continuous improvement of support processes
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Our expectations of you
Education
- You have a degree in (Business) Informatics or a comparable qualification and possess several years of experience in software product support.
Qualifications
- Strong problem-solving skills
- You bring passion for optimizing support processes.
- An absolute plus for you would be knowledge in software development as well as in energy industry customer processes.
- You have the ability to clearly and appropriately present complex relationships.
- You are able to think analytically and have a quick grasp of new information.
- You have very good German and good English skills in spoken and written form.
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What we offer
- Flexible working in our beautiful new office on Friedrichstraße
- 32 days of vacation as well as the possibility to travel longer
- During your onboarding, your personal onboarding buddy will accompany you.
- Company pension scheme, Germany Ticket Job, further training (IT&I Campus, conferences, books) and much more.
- Membership with Urban Sports Club - train flexibly at numerous sports and wellness facilities
- Delicious coffee, beverages, and fruit are available to you in the office and support your creativity.
- Community kitchens, table football, gaming console, or our small cinema are available for you to socialize.
- At company and team events, such as summer and Christmas parties, you can celebrate successes with us or work up a sweat playing beach volleyball or participating in corporate runs.
- You will also receive a permanent position and an attractive salary in a secure and steadily growing company.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
IT&I Internet-Technologien und Informationsverarbeitung-GmbH
At IT&I, we develop and operate custom software applications for the energy sector. We support our customers in implementing IT requirements in a dynamic environment shaped by the energy transition. With over 60 employees, we are a Berlin-based company that provides software development and consulting services. We use agile methods to support our customers in a rapidly changing landscape.
Description
- Founding Year
- 1996
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support Specialist Software Development
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
