Job
In this role, you will be the primary contact for customers, resolve complex issues in Microsoft Dynamics 365, and analyze their business processes to identify optimization potentials and develop effective solutions.
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Job technologies
Your role in the team
- Customer Support: You are the primary contact for our clients regarding product-related questions and establish and maintain a relationship with the customer via email, phone, or conference call.
- Problem Solving: You resolve customer questions and inquiries by identifying issues, researching answers, collaborating with providers or other team members, and delivering solutions or creating suitable workarounds.
- Support Provision: You provide end-to-end support for complex applications regarding issues recorded in the ticketing system.
- Business Process Analysis: You analyze clients' business processes to identify areas for improvement.
- Gap analyses: You conduct gap analyses between our clients' requirements and the functionality of Microsoft Dynamics 365 Finance & Operations (AX) or Business Central (Navision) and develop solution approaches.
Our expectations of you
Education
- Educational qualification: A university degree (diploma, bachelor or master) or a vocational qualification with a focus on technical or commercial fields, along with several years of professional experience in customer support or ERP consulting, is advantageous.
Qualifications
- Functional skills: Functional knowledge of Microsoft Dynamics 365 Finance & Operations (AX) or Business Central (Navision). We also offer additional training in this area.
- Analytical thinking: Analytical skills and a solution-oriented approach to work.
- Communication skills: Excellent communication and documentation skills.
- AI Competence: You confidently utilize AI tools in your field, critically evaluate the results, and assist clients and adessi in harnessing the potential of AI.
- Language skills: Negotiation-level proficiency in German and English, both spoken and written.
Experience
- Experience: Proven experience in a customer-facing role and good knowledge of support processes for business and customer applications.
What we offer
- Stay healthy and fit: We promote the health of our adessi with sports allowances such as discounted gym memberships, coverage of court rental fees for activities like badminton, padel tennis, or football, and regular preventive health check-ups.
- Find your work-life balance: Our time-out program and flexible working models help you to optimally balance your professional and private life.
- Time for family: Our goal is to unite the two worlds - family life and work life. To achieve this, we support our adessi employees with a variety of offerings, such as children's holiday care, daycare cooperation, parent-child offices, or events where the whole family is welcome.
- Learn and grow with us: With over 400 training programs and our digital learning platform, we support your continuous development.
- Experience true team spirit: joint events, welcome days, company runs, or the mentoring system strengthen our cohesion and make you feel part of the team from the very beginning.
- Engagement that is rewarded: Your efforts pay off – with bonuses for referrals, presentations, supervising theses, and attractive discounts through our corporate benefits portal.
- Be mobile and flexible: JobRad offers, subsidies for the Deutschlandticket, and the possibility to work remotely from the EU for up to two months provide you with maximum flexibility.
- Secure your future: Our in-house, independent insurance advisor and broker allato always has individual solutions ready for you, whether for retirement planning or health insurance.
Benefits
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
adesso SE is a leading IT service provider in the German-speaking region, specializing in consulting and custom software development. The company supports clients through digital transformation with industry-specific IT solutions.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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