Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for IT inquiries, handle hardware and software issues, assist with IT hardware management, and document solutions in our knowledge base.
Job Technologies
Your role in the team
- You are the first point of contact for our employees regarding IT questions and provide first-level support for hardware and software issues.
- For more complex topics, you forward inquiries to our external IT service provider and assist in implementing the proposed solutions.
- You prepare Windows and Mac devices for new employees and ensure proper data deletion during personnel changes.
- You manage our IT hardware, assist with inventory, documentation, and maintenance, and keep track of all deployed devices.
- You ensure that notebooks and accessories are always ready for use.
- You document solutions, IT processes, and common inquiries, thereby actively contributing to the development of our internal knowledge base.
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Our expectations of you
Education
- You are enrolled at a university or college and have 10 to 16 hours available, ideally on 2-3 fixed days per week.
- You have a proven interest in IT, technology, and digital solutions. A degree related to IT (e.g., Computer Science, Business Informatics) is an advantage, but a technical hobby or a career change into the field is also welcome.
Qualifications
- You work independently, in a structured and reliable manner, are hands-on, and prefer to look for solutions rather than problems.
- You enjoy engaging with colleagues, are service-oriented, and communicate confidently in German and English.
Experience
- You have already gained some practical experience with IT systems, first-level support, or device management.
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What we offer
- A modern office in the heart of Hamburg with direct views of the Town Hall and excellent connectivity.
- A modern kitchen with an espresso machine, tea, and chilled beverages.
- Flexibility in designing your working hours.
- Training opportunities for your personal development.
- Subsidy for the Germany Ticket.
- Subsidized Wellpass membership.
- Monthly team events and group activities.
- Barrier-free office spaces.
- Dogs are very welcome with us.
- An environment where you can contribute your own ideas and quickly take on responsibility.
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Job Locations
This is your employer
Highberg DACH
HIGHBERG DACH, formerly known as SCHICKLER, is a renowned German consulting firm focused on digital transformation, organizational development, and data science. With over 1,500 projects, the company supports publishers, broadcasters, and digital publishers in developing sustainable business models and data strategies. The combination of strategic consulting and data science expertise enables organizations to remain relevant in times of change.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consulting
Werkstudent IT Support
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
