Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Wächtersbach
- Working Model
- Onsite
Job Summary
In this role, you optimize customers' IT solutions through inventory assessments, independent project implementations, and proactive system maintenance and user support both on-site and remotely.
Job Technologies
Your role in the team
- You optimize business workflows through intelligent use of modern IT solutions.
- You conduct an inventory of the existing IT solutions and work processes in our clients' companies.
- You independently manage projects from A to Z on-site at the client's location or via remote support.
- You document the projects thoroughly in our documentation system.
- Assumption of operational responsibility for our clients' IT - You proactively maintain and care for our clients' IT systems so that they can operate with minimal disruptions.
- Automation of IT service processes (e.g., updates, patch management).
- Support of our clients' IT systems via remote maintenance and on-site.
- User support for IT questions via phone, email, remote support, and on-site.
- Rationalization of IT services so that you can comprehensively support more IT systems with less time effort.
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Our expectations of you
Education
- You have completed vocational training in IT.
- You can manage and execute IT projects from initial assessment through planning and implementation to successful completion.
Qualifications
- You are experienced with common server and network technologies (e.g., Microsoft Servers, firewalls, monitoring, patch management, etc.).
- Enjoyment in friendly interactions with people and the desire to help them in their daily work.
- You have a friendly, likable, and approachable demeanor.
- A meticulous way of working.
- Class B driver's license.
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What we offer
- Attractive salary.
- Varied and challenging projects.
- No stress finding a parking spot, we have free parking right in front of the door.
- Our office is a 5-minute walk from the train station.
- Family-oriented work environment.
- High-quality, up-to-date technical equipment.
- Own mobile phone.
- Space for your own ideas.
- Up to 30 days of vacation.
- Further training is strongly supported by us.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Rieser IT Systeme GmbH
Rieser IT Systeme GmbH is an IT service provider and system house that specializes in IT support and consulting for medium-sized companies in the Main-Kinzig and Rhein-Main regions. The small team offers comprehensive IT support, Microsoft 365 services, IT security, as well as cloud telephony and automation solutions. Close collaboration with clients allows for efficient handling of both projects and ongoing support tasks.
Description
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
IT Service Technician / First-Level Support
- Location
- Wächtersbach
- Working Model
- Onsite
- Diversity
- Open for all genders
