Job
- Level
- Experienced
- Location
- Freiburg im Breisgau, Westerburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you handle IT incidents from 1st to 3rd level support, administer Microsoft 365 environments, manage user rights, and plan IT projects to optimize infrastructure.
Job Technologies
Your role in the team
- Acceptance, analysis, and processing of IT disruptions and service requests in the ticket system.
- First-Level Support: Initial analysis, troubleshooting, and user assistance.
- Second-Level Support: In-depth error analysis and sustainable problem solving.
- Management of Windows client and server environments.
- Administration of Microsoft 365 environments (Exchange, Teams, SharePoint).
- User and rights management (Active Directory / Azure AD).
- Installation, setup, and maintenance of networks and VPN connections.
- Documentation of disruptions, solutions, and systems.
- Escalation of complex cases to Third-Level Support or manufacturers.
- Updating hardware and software.
- Planning, implementation, and management of IT projects (migrations, rollouts, modernizations).
- Technical design of IT infrastructures and customer solutions.
- Third-level support for complex technical issues.
- Technical escalation point for 1st- and 2nd-level support.
- Analysis of existing IT environments and development of optimization proposals.
- Close collaboration with clients, internal departments, and external partners.
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Our expectations of you
Education
- Completed training as an IT specialist for system integration or a comparable qualification.
Qualifications
- Good knowledge of Windows Client & Server, Microsoft 365, as well as Active Directory / Azure AD.
- Knowledge of network technologies (TCP/IP, DNS, DHCP).
- Basic understanding of IT security and data protection.
- Technical English in word and writing.
- Structured, autonomous, and service-oriented way of working.
- Strong communication skills and team player.
- Excellent knowledge of Windows Server & Client, Microsoft 365 / Azure, as well as Active Directory / Azure AD.
- Solid knowledge of network infrastructures.
- Analytical thinking, sense of responsibility, and structured working style.
Experience
- Experience in IT support (1st and/or 2nd level).
- Several years of professional experience in the IT environment (ideally in a system house / MSP).
- Experience in project work and technical conception.
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What we offer
- A respectful working environment with flat hierarchies.
- Flexible working hours in part-time.
- Comprehensive onboarding and support from experienced colleagues.
- Training opportunities and development prospects.
- Option for remote work.
- Attractive additional benefits and employee perks.
- Company pension scheme.
- Regular team and company events.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Kegler IT GmbH & Co. KG
Seit 1989 steht Kegler IT für Effizienz, Kompetenz und lösungsorientiertes Handeln. Die grundlegende Voraussetzung für unser Erfolgskonzept sind die kontinuierliche Schulung und Weiterbildung unserer Mitarbeiter. Umfassendes Know-how sowie langjährige Erfahrung im Bereich IT machen uns zum qualifizierten Ansprechpartner.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Specialist for System Integration, 1st, 2nd & 3rd Level Support
- Location
- Freiburg im Breisgau, Westerburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
