Job
In this role, you will design customer surveys, analyze results using multivariate techniques, and prepare presentations to develop data-driven optimization strategies.
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Job technologies
Your role in the team
- Participation in an advanced training course in the field of Python.
- Design of a questionnaire for a customer satisfaction study.
- Online appointment with an external field service provider for the operational implementation of a survey.
- Project-related team update in the office.
- Preparation, cleansing, and quality assurance of provided customer data.
- Analysis of survey results as well as derivation and definition of service level standards.
- Preparation of a results presentation in PowerPoint for a client with concrete solutions.
- Driver analyses using multivariate regression analyses to identify key areas for action and optimization.
- Internal professional session on the topic "Weighting in Market Research" as well as personal exchange with the team on site.
Our expectations of you
Education
- Excellent degree with a focus on statistical / empirical content.
Qualifications
- You have gained initial experience with statistical software such as SPSS/STATA or programming languages like Python, R, or VBA (not mandatory).
- If you have already implemented your own projects as a showcase (e.g., on GitHub), feel free to share them with us.
- You work independently, reliably, and solution-oriented, and are interested in developing technical skills.
- Fluent German skills in spoken and written form are mandatory.
Experience
- Initial experience in the application of multivariate analysis methods.
What we offer
- Exciting projects: Permanent position, diverse tasks, and quick responsibility for your own assignments.
- Teamwork: Short communication channels, regular exchange, and feedback.
- Top onboarding: Personalized onboarding with a mentor and monthly training sessions at the MSR Academy.
- Development: Semi-annual employee reviews and clear career progression steps.
- Attractive compensation: systematic salary development, Germany ticket & company bike, as well as subsidies for the Urban Sport Club.
- Team spirit: Annual Europe seminar, team events & feel-good activities.
- Flexibility: Modern office with a large garden, home office option, flexible working hours.
- Work-Life Balance: 29 days of vacation plus Rosenmontag as well as the option for a sabbatical and additional days off.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
MSR Consulting Group GmbH Köln, Nordrhein-Westfalen Unbefristet Speichern Teilen Diese Firma folgen MSR Insights ist seit vielen Jahren führend in den Bereichen Customer Experience Management sowie in der Analyse von Kundenzufriedenheit, -verhalten und -erwartungen.
- 50-249 Employees
- Established Company
- Onsite, Hybrid
- Consulting
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