Job
In this role, you support customers and technicians, prepare service activities, organize spare parts, perform technical problem analysis, and calculate offers for repairs.
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Your role in the team
- You provide technical support to customers and technicians, prepare quotes and service visits, organize spare parts, and keep orders moving.
- You take responsibility for the process without having a disciplinary management role.
- Technical point of contact for customers and our service technicians in the internal support team.
- Preliminary analysis of incident patterns, technical narrowing down of possible causes, and support in identifying solutions.
- Preparation, costing, and follow-up of quotations for repairs, services, and spare parts.
- Scheduling and prioritization of service orders, as well as coordination of appointments and required resources.
- Identification, request, and procurement of suitable spare parts and components, including monitoring availability and delivery dates.
- Technical preparation of service assignments and provision of essential order, equipment, and material information for field technicians.
- Coordinating with customers on technical queries, order status, and next steps.
- Reviewing service reports and technical feedback, and arranging any necessary follow-up work.
- Documentation of recurring error patterns and proven solutions to ensure technical knowledge remains available within the team.
- Contribute to practical improvements in workflows between Service, Dispatch, Materials, and the Office.
Our expectations of you
Education
- Completed technical training, e.g. as a refrigeration mechatronics technician, refrigeration systems technician, or ventilation technician, with experience in refrigeration and air conditioning.
Qualifications
- Strong technical understanding and the ability to investigate error patterns systematically.
- An independent, reliable, and organized approach to work, as well as clear communication with customers and colleagues.
- Strong German language skills for customer communication, proposals, and technical documentation.
- Class B driver’s license and willingness to attend occasional on-site visits.
Experience
- Practical experience in servicing, maintenance, repair, or troubleshooting technical systems.
- Experience in refrigeration, air conditioning, ventilation, or building services engineering is an advantage.
- Further training to become a certified technician or master craftsperson is helpful, but not essential if your practical experience is a good fit for the role.
- Experience in preparing quotations, spare parts, order scheduling, or technical service coordination is desirable.
What we offer
- A long-term employment relationship at a family-owned company.
- You contribute your practical experience and ensure that service orders are properly prepared from a technical perspective.
- You coordinate your topics through short decision-making processes and direct alignment.
- A well-equipped, modern workplace for your technical coordination role in the office.
- Professional training and personal development opportunities tailored to your role.
- You benefit from the structures and benefits of our corporate group.
- Performance-based bonuses complement our benefits package.
- €300 annual health bonus, plus contributions to occupational pension plans and capital-forming benefits (VL).
- Bike leasing and CareHuman health program offers complement our benefits package.
- You coordinate the work both professionally and organizationally, without having disciplinary management responsibility.
Job locations
About your employer
Kältetechnik Ollbrink GmbH is a renowned craft company based in Bochum, specializing in refrigeration, air conditioning, and ventilation technology. With over 40 years of experience, the company offers a wide range of services, including consulting, plant construction, and maintenance for various customer sectors. Additionally, it trains mechatronics technicians for refrigeration technology.
- Established Company
- Onsite
- Construction, Real Estate, Building Services
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