Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Osterwieck
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will support the IT infrastructure by handling tickets, analyzing hardware and software issues, documenting solutions, and assisting with rollouts and updates.
Job Technologies
Your role in the team
- As an IT employee (m/f/d) in first-level support, you are responsible for managing the IT infrastructure at Harz Energie.
- Your responsibilities essentially include the following activities:
- Receipt, recording, and prioritization of IT disruptions and service requests.
- Initial analysis and resolution of standard issues in hardware and software environments.
- Documentation of all processes in the ticket system in accordance with internal guidelines.
- Maintenance of knowledge databases and solution documentation as well as participation in the standardization of support processes.
- Support with rollouts, updates, and IT projects within the scope of first-level support.
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Our expectations of you
Education
- Completed training in the IT field or a comparable qualification.
Qualifications
- Basic knowledge of system and network administration of Windows networks.
- Structured, analytical, and customer-oriented way of working.
- Ability to work in a team as well as strong communication skills.
- Class B driver's license.
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What we offer
- Permanent employment contract.
- Industry-standard compensation as well as collective agreement annual bonuses.
- Flexible working hours with a 38-hour workweek and 30 days of vacation.
- After onboarding, mobile work is possible up to two days per week.
- Energy allowance and capital-forming benefits.
- Employer-funded occupational pension scheme.
- Individual development opportunities, e.g., through our online campus.
- Team events, company outings, celebrations, etc.
- Bicycle and IT leasing for private use.
- Charging options for electric vehicles at the Osterode location.
- Employee discounts with our partner companies.
- Occupational health promotion (Hansefit).
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Job Locations
This is your employer
Harz Energie GmbH & Co. KG
Harz Energie ist der führende kommunale Energieversorger der Region. Wir versorgen 290.000 Menschen überwiegend im Harz, Harzvorland und Eichsfeld mit Strom, Erdgas und Trinkwasser. Unsere Kunden können sich auf eine zuverlässige Energieversorgung zu fairen Preisen verlassen. Vergleiche belegen: Wir gehören bundesweit zu den günstigen Anbietern. Kundennähe und schneller Service zeichnen uns ebenso aus wie ein breites Angebot innovativer Dienstleistungen rund um Energie und Trinkwasser.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
IT staff first-level support
- Location
- Osterwieck
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
