Job
In this role, you will support our Berlin customers on-site by handling IT issues, communicating with clients, and maintaining technical documentation.
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Job technologies
Your role in the team
- You support our customers in Berlin onsite or from our office in Berlin.
- You are responsible for receiving, qualifying, logging, and handling IT operations incidents for our customers in First Level Support.
- You will communicate with customers and inform them about disruptions and upcoming work.
- You are responsible for the administration, configuration, and maintenance of customer devices on site.
- You create and maintain technical documentation and content in our internal knowledge base.
- You work closely with our colleagues at our headquarters in Darmstadt.
Our expectations of you
Education
- Completed vocational training as an IT specialist for system integration or equivalent training.
Qualifications
- Very good command of German, both spoken and written.
- Solution-oriented mindset and approach, along with a strong commitment to quality.
- Service mindset and self-motivation.
- Good knowledge of networking technologies, Microsoft AD/Entra ID, and Windows Server.
- Ideally, you have experience with firewalls, backups, patching, and license management.
- Class B driver's license.
Experience
- Ideally, some initial hands-on experience in IT support.
What we offer
- We are currently looking for an IT Service Technician to support our customer in Berlin and provide onsite assistance with our services.
Job locations
About your employer
SAC GmbH is a renowned IT system house based in Darmstadt, focusing on IT services for medium-sized companies. With over 25 years of experience, the company provides comprehensive solutions for the modernization, security, and operation of IT infrastructures. SAC GmbH operates on a monthly fixed-price model and supports businesses with consulting, strategic planning, as well as installation and maintenance of IT systems.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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