Job
- Level
- Experienced
- Location
- Bayreuth
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you are the primary contact for IT inquiries and issues, performing diagnostics, managing tickets, and administering user accounts in Microsoft Active Directory and clinical applications.
Job Technologies
Your role in the team
- You are the central point of contact for our employees regarding IT questions, disruptions, and service requests, and you support them via phone, email, and our ticket system.
- You systematically receive disturbances and inquiries, analyze them, and perform an initial fault diagnosis and troubleshooting within the scope of First Level Support.
- They record, classify, and prioritize tickets and direct more complex disruptions specifically to the responsible IT departments.
- You are responsible for creating, modifying, and deactivating user accounts in Microsoft Active Directory as well as in various clinical and administrative applications and subsystems.
- They assist with the allocation and adjustment of user rights and permissions according to defined role and permission concepts.
- You handle user requests such as password changes, account lockouts, group memberships, and other standardized service inquiries.
- They assist our users with questions regarding Windows workstations, Microsoft Office, printers, mobile devices, and other IT systems.
- You will perform defined administrative tasks in our Hospital Information System (HIS) as well as in connected clinical subsystems.
- They coordinate the further handling of disruptions with internal IT departments, external service providers, and software vendors as needed.
- They document disturbances, solutions, and implemented measures transparently in the ticketing system.
- You create and maintain instructions, solution descriptions, and entries for the internal knowledge database.
- They support the continuous improvement and standardization of our service and support processes.
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Our expectations of you
Education
- You have completed training in the information technology field or possess a comparable qualification or relevant professional experience.
Qualifications
- You have good knowledge of working with Microsoft Windows and Microsoft Office.
- Knowledge of Microsoft Active Directory as well as user and permission management is advantageous.
- You have basic knowledge in the areas of networking, TCP/IP, IPv4, DNS, and DHCP.
- You are confident in handling ticketing systems or are willing to quickly familiarize yourself with such systems.
- You can explain technical issues clearly and support our users in a service- and solution-oriented manner.
- You impress with quick comprehension and flexibility, a sense of responsibility, and team-oriented work.
- You bring analytical and solution-oriented thinking.
- You work independently, reliably, and carefully.
- You are characterized by a friendly and confident demeanor as well as a strong service orientation.
Experience
- Ideally, you already have professional experience in IT support, Service Desk, or First Level Support.
- Experience in healthcare or in a hospital is desirable.
- Ideally, you already have experience with hospital information systems (HIS) or other clinical and administrative specialized applications.
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What we offer
- Fair compensation according to EG 9a TVöD VKA, provided the personal and professional requirements are met.
- Recognition of the experience level upon presentation of proof.
- Intensive onboarding in a collegial and motivating team atmosphere.
- Company pension scheme and VwL subsidy.
- Regular working hours and attractive part-time models.
- In-house training sessions through our Academy.
- Occupational health care.
- Free parking.
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Job Locations
About Your Employer
Gesundheitseinrichtungen des Bezirks Oberfranken
GeBO is a municipal company in the district of Upper Franconia specializing in psychiatric care and nursing. With over 2300 employees, it offers comprehensive services in psychiatry and psychotherapy.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
IT system administrator IT service desk
- Location
- Bayreuth
- Working Model
- Onsite
- Diversity
- Open for all genders
