Job
In this role, you will support department management by identifying and analyzing problems, developing solutions, creating reports in Excel and dashboards in JIRA, and managing employee onboarding and offboarding.
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Job technologies
Your role in the team
- Supporting the management and teams of the main department in assigned areas of responsibility by identifying and analyzing problems and developing proposed solutions.
- Analysis of the subject-specific problem or task within the relevant area of responsibility, as well as independently developing proposals for implementation strategies and handling complex specialist tasks.
- Supporting the manager in tracking initiatives to improve subject-matter areas.
- Creation and adaptation of service documents and checklists.
- Independently carry out and document onboarding and offboarding measures for employees and external service providers.
- Creating reports and statistics in Excel and presentations in PowerPoint, as well as maintaining databases.
- Creating management-ready dashboards and reports in JIRA / Confluence.
Our expectations of you
Education
- Completed bachelor’s degree in an IT-related field, recognized vocational training in IT, or alternatively at least five years of professional experience in the IT sector.
Qualifications
- Solid IT user skills, for example in MS Office, MS SharePoint, SAP, or Maximo.
- Good knowledge of JIRA and Confluence, particularly JQL, macros, and their integration.
- ITIL Foundation certification (at least version 3).
- Very good German skills (at least C1) and good English skills (at least B1).
Experience
- Several years of hands-on experience in IT operations and/or IT service management, particularly in the field of collaboration solutions serving at least 10,000 users.
- Several years of experience in reporting and problem analysis.
- Experience with agile ways of working and project management methodologies, such as Scrum, Kanban, or DevOps.
- Practical experience in employee onboarding and offboarding.
What we offer
- We support company pension plans and contribute 20% from your first day of work.
- We fund a company health insurance plan for you to help reduce your out-of-pocket costs in the event of illness and cover preventive care or medical aids (for those with statutory or private health insurance).
- Additional personalized benefits enhance your compensation.
- With our Corporate Benefits app, we offer you an affordable shopping experience with a selection of over 800 top brands.
- We offer you health and mobility benefits, such as our company bike scheme.
- We are committed to a long-term working relationship built on trust and mutual respect.
- We offer you the opportunity for strategic and personal training and development.
- We support your work-life balance with flexible working hours and remote work.
- We receive top ratings from our employees (87% would recommend us in the past 12 months and a score of 4.3 on Kununu).
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
CompuSafe Data Systems AG is an established IT company specializing in tailored IT services and transformations since 1989. With a focus on project management, it supports corporate clients in optimizing their IT infrastructure.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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