Job
In this role, you will lead a team in the technical service hub, assist with customer projects, and develop solutions in IT infrastructure, cloud, and security while collaborating closely with sales and other departments.
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Your role in the team
- Professional leadership of your team: You provide professional guidance to the employees in the Technical Service Hub at our Stuttgart location, offer direction, and support their professional development. You are always available to listen to your team and regularly provide constructive, honest feedback.
- Keeping our core business in focus: Together with your team, you ensure that our solutions and services for workplace, server, storage, and networking are delivered reliably, cost-effectively, on time, and to a high standard. You keep track of ongoing customer inquiries, consulting and service offerings, as well as customer projects.
- Hands-on in day-to-day technical operations: You act as a sparring partner for your team on complex technical issues, L2 and L3 support cases, or escalations, and step in to handle operational tasks yourself when needed.
- Identify customer needs & develop solutions: You keep our customers’ concerns in mind, identify emerging needs and project opportunities, and work closely with Sales to develop suitable technical solutions and services and unlock new business opportunities.
- Actively shape the topics of the future: Together with your team, you drive forward topics that are becoming increasingly relevant to our customers and our business, particularly cybersecurity, managed services, cloud, and AI. You integrate these topics into our existing solutions and help us continue to develop our services to meet future needs.
- Collaboration in the Service Hub: You’ll work closely with Sebastian, our Technical Director in Berlin, as well as other leaders and specialist departments. You’ll regularly coordinate on technical topics, customer projects, and current challenges, strengthening collaboration across locations within the MetaComp Group.
Our expectations of you
Qualifications
- Technical expertise: You have a solid understanding of IT infrastructure, cloud, and security, and are confident handling complex technical issues in an L2/L3 environment.
- Interested in providing technical leadership: You have already supported or guided colleagues on technical and organizational matters and would like to take responsibility for a technical team and actively support its development.
- Communication & hands-on mentality: You are customer- and service-oriented, communicate clearly and reliably, and find solution-oriented ways forward even in challenging situations. You think beyond your own area of responsibility, enjoy working as part of a team, and pitch in wherever support is needed.
Experience
- IT experience: You have several years of professional experience working for an IT systems integrator or in a managed services environment, and understand the requirements of technical service operations.
- Project & Service Experience: You have experience planning and delivering technical customer projects, as well as in service and escalation management, and you stay on top of things even in challenging situations.
- Customer Consulting & Presales: You understand customers’ technical requirements, develop suitable solutions, and ideally have experience in presales, preparing quotes, and order processing.
What we offer
- We invest directly in your skills: professional development and growth don’t follow a one-size-fits-all approach here, but are always closely aligned with you and your life plans.
- Flexible work: Depending on your location, you’ll have flexible working hours, and hybrid work is also possible by agreement.
- Open lines of communication and a willingness to listen: Communication is always a priority for us. Depending on your work location, you’ll have dedicated contacts who are always available—whether in the office or via Teams.
- Teamwork makes the dream work: We can always count on one another—whether we’re working on joint projects or achieving our company goals. We couldn’t do anything without our team.
- Onboarding at its best: We understand that starting a new job can sometimes feel overwhelming. That’s why a job buddy will support you during your onboarding period. We want to make sure you feel at home with us as quickly as possible.
- Exercise is dangerous? Not for us: Your health matters to us. That’s why we subsidize your EGYM WELLPASS, so you can stay fit and healthy outside of work, too.
- Quick response: You’ll receive feedback from us within 72 hours of submitting your application.
- In a 45-minute Teams call, you’ll meet the colleagues from our recruiting department. We’ll discuss your role-related questions and see whether there’s a culture fit.
- Personal introduction: If everything is a good fit, you’ll meet your manager during an office tour or via Teams. Together, we want to take MetaComp to the next level.
Benefits
Work-Life-Integration
Health, fitness & fun
Food & drink
Topics you will work on
Job locations
About your employer
The MetaComp Group is an expanding company with 7 locations in Stuttgart, Altlußheim, Daisendorf (Lake Constance), Mainz, Pforzheim, Reutlingen and Sulz am Neckar. At all locations we serve companies and public clients with IT solutions, IT services as well as project and shopping cart business.
- 1993
- Digital Agency
- Onsite, Hybrid
- Internet, IT, Telecommunication
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