Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Holzminden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will provide direct onsite technical support, troubleshoot hardware and software issues, and ensure smooth operation of workplace IT technology.
Job Technologies
Your role in the team
- As an IT Onsite Technician, you will be the face of IT support, providing hands-on technical assistance that keeps our employees productive and our workplace technology running smoothly.
- You will deliver second-level onsite support by resolving hardware, software, and workplace IT issues that require physical intervention, ensuring incidents and service requests are handled efficiently and within agreed service levels.
- Working closely with the Service Desk, infrastructure teams, and external vendors, you will install, configure, troubleshoot, and maintain end-user devices, support workplace setups, and contribute to hardware lifecycle activities, including deployments, replacements, and decommissioning.
- You will also play a key role in onboarding new employees, supporting local IT projects and rollouts, and maintaining accurate asset inventory and technical documentation.
- This is an excellent opportunity for someone who enjoys solving technical challenges, working directly with users, and delivering outstanding IT support in a collaborative environment.
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Our expectations of you
Qualifications
- You enjoy troubleshooting technical issues, working directly with end users, and ensuring technology enables people to perform at their best.
- You bring:
- Strong knowledge of Windows operating systems, laptops, desktops, mobile devices, printers, monitors, docking stations, and other end-user equipment.
- Familiarity with IT Service Management (ITSM) tools and ticketing systems, with the ability to prioritize and manage multiple requests while meeting SLAs.
- Grundlegendes Verständnis von Netzwerkkonzepten, Active Directory, Microsoft 365 und Endpoint-Management-Lösungen.
- Excellent troubleshooting and problem-solving skills with a proactive and structured approach.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- A collaborative mindset and the ability to work effectively with Service Desk teams, infrastructure specialists, and external vendors.
- Fluency in English; additional local language skills are a plus.
Experience
- You are a customer-focused IT professional with hands-on experience providing onsite technical support in a fast-paced business environment.
- Experience providing second-level IT support for hardware, software, and workplace technology.
- Experience with device deployment, imaging, software installation, hardware replacement, and workplace setup.
- Most importantly, you have a service-oriented attitude, enjoy working in a dynamic environment, and take pride in delivering reliable, high-quality IT support that enhances the employee experience.
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What we offer
- Competitive salary package aligned with your experience and expertise.
- Hybrid working model with flexibility and work-life balance.
- Private health insurance.
- Opportunity to work with cutting-edge technologies and shape the future of data, analytics, and AI.
- A collaborative and international environment with exposure to global teams and impactful projects.
- The chance to be part of Symrise, a world-leading company where innovation, sustainability, and people are at the heart of everything we do.
- At Symrise, you won't just join a company - you'll become part of a purpose-driven organization where your ideas can create meaningful impact and help shape the future of digital transformation on a global scale.
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Benefits
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Job Locations
This is your employer
Symrise AG
Symrise AG, based in Holzminden, is a publicly-traded provider of fragrances, flavorings, cosmetic base ingredients and active substances, as well as functional ingredients.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production, Pharmaceutical Sector, Chemical Industry, Biotech
IT OnSite Support Technician
- Location
- Holzminden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
