Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Böblingen
- Working Model
- Onsite
Job Summary
In this role, you will develop technical support strategies, address complex issues with Philips Patient Monitoring solutions, and collaborate interdisciplinary with various departments to enhance product quality.
Your role in the team
- Influence, develop and implement technical support strategies and control the product support process for Philips Patient Monitoring solutions.
- You contribute to product design activities to ensure supportability throughout the product lifecycle and provide training as well as advanced technical support to internal stakeholders and customers.
- As a Product Support Engineer (PSE), you play a critical role in bridging Research & Development, Product Management, Quality, and Market Organizations.
- Through your technical expertise, customer focus, and problem-solving skills, you will help resolve complex technical issues, improve product quality, and contribute to the successful introduction of next-generation patient monitoring solutions.
- Provide advanced technical support for Philips Patient Monitoring products and solutions.
- Investigate, analyze, and resolve complex hardware, software, and networking issues.
- Support field teams and customers during critical escalations.
- Collaborate closely with R&D, Quality, Regulatory Affairs, Product Management, and Market organizations.
- Participate in New Product Introduction (NPI) activities and contribute supportability requirements to product development.
- Identify trends from field issues and drive corrective and preventive actions.
- Deliver technical training and knowledge transfer to internal and external stakeholders.
- Create and maintain technical documentation, troubleshooting guides, and support materials.
- Actively support continuous improvement initiatives within Product Support and R&D.
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Our expectations of you
Education
- Bachelor's degree in Engineering, Biomedical Engineering, Computer Science, Information Technology, Medical Technology, or a related technical field.
Qualifications
- Broad technical knowledge of Philips Patient Monitoring products (X3, MX100, MMX series).
- Allgemeines Verständnis von Philips Central Station (PIC iX).
- Knowledge and awareness of Product Support processes.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to create, execute, and drive action plans.
- Demonstrated capability to handle critical customer escalations.
- Excellent teamwork and stakeholder management skills.
- Ability to identify, initiate, and drive corrective actions and continuous improvement activities.
- Customer-oriented mindset with strong service focus.
- German and English - Professional working proficiency.
- Biomedical Engineering or Hospital IT background.
- CCNA, CWTS, or equivalent networking certification.
Experience
- Experience with hardware, software, and networking troubleshooting.
- Experience in healthcare technology, medical devices, or clinical environments.
- Customer-facing technical support experience.
- Experience in issue management, root cause analysis, and troubleshooting of complex systems.
- Previous leadership or project leadership experience is a plus.
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What we offer
- The opportunity to make a meaningful impact on healthcare by supporting technologies that improve patient care worldwide.
- A collaborative and international work environment within Philips R&D.
- The possibility to influence future product development through direct customer and field feedback.
- Opportunities for professional growth and continuous learning.
- The chance to support colleagues and customers in the clinical field while helping shape technical and clinical support strategies.
- Flexible working conditions and participation in innovative healthcare projects.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Philips
Philips is a leading company in health technology that is focused on improving the lives of people and achieving better outcomes in healthcare.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Electronics, Automatization
Product Support Engineer
- Location
- Böblingen
- Working Model
- Onsite
- Diversity
- Open for all genders
