Job
In this role, you will plan and conduct ERP training sessions, present complex content in an understandable way, and develop training materials to effectively onboard users in ERP processes.
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Your role in the team
- Planning, conceptualization, and execution of ERP training sessions for various user groups.
- Didactic preparation and clear communication of ERP processes (e.g., article types, order and booking processes).
- Conducting onboarding training for new employees.
- Creation, maintenance, and further development of training materials, presentations, guides, and manuals.
- Development and maintenance of a structured knowledge base (e.g., FAQs, How-tos, Best Practices).
- Translation of complex technical and systemic content into practical user scenarios.
- Close collaboration with business units, key users, ERP requirements management, and IT.
- Identification of training needs and continuous development of the training concept.
- Support with ERP rollouts, process changes, and system enhancements from a training perspective.
- Needs-based collaboration in ERP support, depending on training and educational phases.
- Recording and analyzing user inquiries and issues, provided that no ongoing training sessions are taking place.
- Utilizing questions and issues identified in support as input for the further development of training content, documentation, and knowledge bases.
- Consideration of recurring support topics in training sessions, workshops, and guides.
Our expectations of you
Education
- Completed university degree or vocational training with a focus on knowledge transfer, adult education, training, or learning and organizational processes (e.g., business education, pedagogy, educational or adult education, psychology, economic psychology, or comparable qualifications).
Qualifications
- Highly developed ability to explain complex content in an understandable, structured, and practical manner.
- Didactic skills as well as enjoyment in empowering and motivating people.
- Basic understanding of ERP systems and business processes (or a strong willingness to acquire this knowledge).
- Structured, independent, and conceptual way of working.
- Excellent verbal and written communication skills in German.
Experience
- Alternatively: relevant professional experience in conducting training sessions, workshops, or structured knowledge transfer within a corporate environment.
- Experience in planning and conducting training sessions, workshops, or training programs.
What we offer
- Attractive base salary as well as commission, special payments, and allowances after the probation period.
- Intensive and structured onboarding at our own academy in our company headquarters in Düsseldorf, including hotel accommodation and coverage of all travel expenses.
- Professional working atmosphere with short decision-making paths and direct communication.
- Perfect transportation connections and modern equipped workplaces.
- Exclusive benefits: company pension scheme, corporate benefits, Urban Sports Club subsidy, 100% coverage of the Deutschlandticket or parking space, subsidy for the job bike.
- Regular team and company events.
Benefits
Health, fitness & fun
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Founded in 2010, Haeger GmbH is a renowned company specializing in the trade of branded jewelry and luxury watches. With a focus on professionalism and discretion, the firm has established itself as a trusted partner for customers.
- Established Company
- Hybrid, Onsite
- Trade
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