Job
In this role, you will assist our clients by handling incidents and service requests, analyze service interruptions, and continuously improve applications like CATIA and ENOVIA.
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Your role in the team
- As part of a team of experts, you support users on site at our client’s premises. Your in-depth understanding of applications, processes, and the environment ensures smooth operations and our clients’ success.
- Your responsibilities in detail:
- Handling incidents and service requests, analyzing service disruptions, and continuous improvement.
- Design methods support (particularly for 3DEXPERIENCE: CATIA V5/6, ENOVIA).
- User support (2nd and 3rd level) for CAD and DMU tools.
- Support with application quality assurance (testing and analysis of test results).
Our expectations of you
Education
- You have a degree in mechanical engineering, aircraft engineering, or aerospace engineering and at least two years of professional experience.
Qualifications
- You also have:
- Knowledge of 3D software.
- To provide our customers with the best possible support, you ideally have a strong affinity for IT and may already feel confident making minor adjustments independently.
- On a personal level, strong communication skills, a proactive approach, and a service-oriented mindset are just as important to us as technical expertise. We therefore expect a willingness to travel, as well as excellent German and English skills.
Experience
- At least 2 years of design experience in a CATIA environment (ideally also with CATIA V5/6) and/or several years of experience with alternative CAD programs and viewers, during which you have developed a good understanding of design methods and tools.
- Experience with a PLM and PDM system (Siemens Teamcenter, PTC Windchill; e.g., data, release, change, and configuration management).
- Experience with 3DEXPERIENCE in product design (e.g., CATIA V6) and development.
What we offer
- Of course, we’re always here to support you as you start your career in PLM consulting.
- In addition to a tailored, modular training plan, you’ll also have the opportunity to apply your ever-expanding skills in challenging hands-on assignments and take on project tasks with increasing autonomy.
Benefits
Work-Life-Integration
Higher take-home pay
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Sopra Banking Software is a leading provider of software and services to banks and financial institutions around the world. With a team of over 5,000 experts and a pro forma turnover in 2018 of € 373.7 million, we have one of the deepest and broadest portfolios of software and services available. Our unique ability to address the requirements of any size or scope bank allows them to innovate and expand their services offerings.
- 250+ Employees
- 2012
- Digital Agency
- Onsite, Hybrid
- Banking, Finance, Insurance · Internet, IT, Telecommunication
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