Job
In this role, you will manage the incident, change, and request processes in the SAP RISE context, analyze 1st and 2nd level support issues, and maintain system landscapes and patch management according to ITIL standards.
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Job technologies
Your role in the team
- Responsible for the Incident, Change, and Request processes to ensure smooth operational operations within the RISE context.
- Central contact person for vendor management for internal IT and SAP.
- Analyzing and resolving issues in 1st and 2nd level support.
- Assumption of primary responsibility for system landscape maintenance and system refreshes.
- Further develop and manage the Application Lifecycle Management in accordance with the RISE specifications.
- Implementing effective Patch Management according to ITIL standards, tailored to the RISE environment.
- Development and expansion of the BTP account structures, including services and connectivity.
- Assumption of technical responsibility in change and release management.
- Implementing security solutions to ensure compliance with regulatory guidelines in the RISE environment.
- Close collaboration with SAP and other cloud service providers to optimize the system architecture.
Our expectations of you
Education
- Successfully completed university studies or a comparable vocational training in the IT field.
Qualifications
- Solid knowledge in the SAP Basis area, especially in CALM or Solman, BTP, and SAP4ME.
- Understanding of cloud infrastructures and services, especially in the context of SAP RISE.
- Strong analytical skills and enthusiasm for delving into new, complex areas of cloud transformation.
- Hands-on mentality combined with empathetic demeanor and excellent communication skills.
- Independent, proactive working style with the drive to advance digital transformation.
- Deep understanding of need-to-know and minimum principles in the cloud context.
- Knowledge of BSI IT-Grundschutz or ISO 27001, particularly regarding cloud security.
- Fluent German and good English skills.
Experience
- Proven experience with SAP RISE and S/4HANA Cloud implementations.
Benefits
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
As the leading book wholesaler in Germany, Libri is your one-stop shop for all your media needs. We offer an extensive catalog of over 10 million titles and can deliver ordered books and other media products within 24 hours. We have developed one of the most efficient logistics and IT infrastructures to make this possible. In addition, we are experts in bibliographic, ordering, and inventory management systems, as well as white-label online shops.
- 250+ Employees
- 1928
- Established Company
- Onsite, Hybrid
- Trade · Internet, IT, Telecommunication · Logistics, Transportation
Employer reviews
- Career growth
- 2.8
- Working conditions
- 3.0
- Team culture
- 3.3
- Engineering
- 2.8
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