Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this position, you will configure our lab information system, handle complex support tickets, optimize interfaces, conduct rollouts and training, and ensure knowledge transfer within the team.
Job Technologies
Your role in the team
- Assumption of technical support and configuration of our internally developed laboratory information system patho.net, as well as active participation in the further development of support processes.
- Handling complex inquiries escalated from L1 support.
- Analysis and development of sustainable solutions for technical and professional disruptions.
- Configuration of modules, devices, user and location parameters within the LIS.
- Maintenance and monitoring of HL7, LDT, and proprietary interfaces to external systems.
- Conducting and facilitating rollouts and training sessions.
- Ensuring knowledge transfer.
- Close collaboration with our development and administration teams, as well as the pathology sites.
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Our expectations of you
Qualifications
- Knowledge of working with Linux or Windows systems and services is a prerequisite.
- In-depth knowledge of interface technologies (HL7, LDT) is desirable.
- Confident and friendly demeanor with a strong service orientation.
- Great pleasure in proactively driving new developments forward.
- Working style characterized by an analytical and solution-oriented approach.
Experience
- Professional experience in IT support or application management, ideally with laboratory or hospital information systems (LIS/KIS).
- Initial experience in conducting training sessions and rollouts.
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What we offer
- A permanent full-time employment contract as well as performance-based compensation.
- Whenever possible, we offer you the flexibility you need in work scheduling.
- In addition, you will receive 30 vacation days per year.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Sonic Healthcare Germany GmbH & Co. KG
Sonic Healthcare ist einer der weltweit führenden Anbieter von medizinischen Diagnostik-Dienstleistungen. Die Gruppe bietet niedergelassenen Haus- und Fachärzten sowie Krankenhäusern und gemeinnützigen wie öffentlichen Gesundheitseinrichtungen hochspezialisierte Labordiagnostik an. Unsere international starke Marktposition, rund 36.000 Mitarbeiterinnen und Mitarbeiter weltweit sowie unser breites Unternehmensportfolio stellen unseren Kunden das beste Diagnoseergebnis für ihre Patientinnen und Patienten sicher.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Industry, Production
Application Support Specialist - Laboratory Information System/Product Configuration
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
