Job
In this role, you assist employees with technical questions and issues regarding hardware and software, perform troubleshooting in the ticket system, and actively participate in optimizing IT services.
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Your role in the team
- As the first point of contact, you support our employees with general questions as well as application and technical issues, helping ensure that our day-to-day work runs smoothly.
- You will work in a five-person team that shares knowledge, supports one another, and collaborates on modern IT solutions.
- You assist with incident analyses to improve classification in the existing ticketing system.
- You will be responsible for troubleshooting the following end-user devices: telephones, printers, plotters, MFPs, and notebooks.
- You train users on the hardware and software provided.
- Together with the team, you will continuously contribute to optimizing and further developing our existing IT services and processes.
Our expectations of you
Education
- Completed vocational training in IT or in a commercial or technical field, as well as a strong interest in IT topics.
Qualifications
- Strong proficiency in Windows 10/11 and Office 365, including Teams.
- Very good command of German, both spoken and written.
- Strong communication skills, a friendly manner, and enjoyment of working as part of a team.
Experience
- Initial experience in IT support is an advantage, but not essential. Recent graduates and motivated career changers are also welcome.
What we offer
- Short lines of communication and direct contact: Instead of handling anonymous support requests, you provide personal support to the colleagues behind the tickets and make a tangible difference to their day-to-day work.
- An exciting IT environment: You’ll be part of the IT team at a large architecture firm, working with high-performance computers, plotters, and modern CAD software.
- Flexible working hours with flexitime and the option to work from home one day per week.
- You can benefit from our employee perks, including Corporate Benefits, a business bike, company pension scheme, and our cafeteria, which we use for lunch breaks as well as team events and other celebrations.
Benefits
Work-Life-Integration
Job locations
About your employer
RKW is a German company with a long tradition of quality and innovation. The company offers products in the areas of hygiene and agricultural films, as well as packaging for powdery goods.
- 1957
- Established Company
- Onsite, Hybrid
- Industry, Production
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