Job
- Level
- Experienced
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
You will manage first and second-level support, administer Microsoft 365 environments, install and maintain hardware and software, and assist in creating training materials and guidelines.
Job Technologies
Your role in the team
- You are responsible for first- and second-level support, including error analysis, pre-qualification, and ticket processing.
- Your responsibilities include managing our cloud-based Microsoft 365 environments (Outlook, Azure AD, etc.).
- You are responsible for the installation, configuration, and maintenance of workstations as well as the associated hardware and software.
- Another focus is on supporting our users with questions regarding MS Office and other deployed tools, as well as IT asset and access management.
- Additionally, you assist in the creation of employee guidelines, tutorials, and training materials.
- Your responsibilities include participating in projects to optimize IT infrastructure. Additionally, you will provide on-site support every four weeks for up to two consecutive days in the Stuttgart area.
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Our expectations of you
Education
- Completed IT-oriented training or a comparable degree.
Qualifications
- Independent, reliable, and team-oriented work approach
- Strong communication skills with very good German language skills (C1) and good English language skills (B2)
Experience
- Experience in IT support, familiarity with ticketing systems, as well as knowledge of ITSM and ideally ITIL.
- Experience in administering Microsoft servers (Active Directory, Exchange, SQL Server, SCCM)
- Experience in coordinating external infrastructure service providers as well as technical and commercial basic understanding
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What we offer
- ET GLOBAL is international, forward-thinking, and a strong partner.
- Develop yourself with us in a vibrant, international environment.
- Be inspired by our motivated employees and bring your own dynamism to the team.
- To prepare you for your new responsibilities, we offer you comprehensive onboarding.
- In addition to a positive work environment, you have the opportunity to organize your working hours flexibly and work remotely two days a week.
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Job Locations
About Your Employer
ET GLOBAL GmbH
ET GLOBAL GmbH is a globally operating company specializing in trade fair construction, event construction, and brand spaces. They support their clients from the idea generation phase to realization, working with interdisciplinary teams from design, strategy, architecture, and implementation.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
IT Support Engineer
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
